Design Studio Spc/Home Stylist, Part-Time, St Louis Galleria - West Elm

Williams-Sonoma•Saint Louis, MO

About The Position

The Design Studio Specialist inspires customers to express themselves in their homes and helps bring the shopping experience to a seamless close by assisting customers and completing sales at the cash wrap. The role promotes continued customer engagement and gives customers reasons to stay connected with the brand. The specialist uses design expertise to provide one-on-one consultations in the store and in customers’ homes, assesses and measures living spaces, and creates and presents design plans tailored to customers’ needs, style, preferences, and spaces. The role also supports sales and productivity goals, provides a range of customer services, and demonstrates knowledge of the design studio assortment. This is a part-time role at the St Louis Galleria. Part-time associates must be available for at least two regularly scheduled weekend shifts and two weekday shifts. Weekend availability must be across two separate days. Associates scheduled for 20 or more hours per week need greater availability to meet business needs. The role is not eligible for relocation assistance.

Requirements

Strong communication, clienteling, and customer follow-up skills.
Ability to complete and coordinate complex large orders across a variety of sales channels.
Ability to prioritize and handle multiple tasks simultaneously.
One to two years of customer service and retail sales experience; specialty retail experience is preferred but not required.
Ability to remain mobile on the sales floor for extended periods.
Ability to lift and mobilize items up to 75 pounds using appropriate equipment and safety techniques.
Availability to work at least two regularly scheduled shifts on separate weekend days and two weekday shifts; greater availability is required to be scheduled for 20 or more hours weekly.

Nice To Haves

Experience working with the elements of design.
Specialty retail experience.

Responsibilities

Provide one-on-one in-store and in-home design consultations to drive store sales.
Conduct productive in-home consultations, accurately measuring and assessing clients’ living spaces.
Create and present design plans based on clients’ needs, style, preferences, and living spaces.
Maintain knowledge of current sales and promotions to achieve and exceed established sales and productivity goals.
Assist customers with gift wrap, gift registry, locating merchandise, catalog and internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders.
Demonstrate product knowledge, including features and benefits of the entire design studio assortment.
Assist customers and complete sales at the cash wrap.
Promote continued customer engagement with the brand.

Benefits

Discount on Williams-Sonoma, Inc. brands.
401(k) plan and other investment opportunities.
Wellness program supporting physical, financial, and emotional health.
Paid vacations and holidays for full-time associates.
Health benefits, dental and vision insurance, including same-sex domestic partner benefits, for full-time associates.
Individual development plans and career pathing conversations.
Annual performance appraisals.
Cross-brand and cross-functional career opportunities.
Online learning opportunities through brand-specific resources and WSI University.
Leadership development opportunities.