Design Studio Spc/Home Stylist, Part-Time, St Louis Galleria - West Elm

Williams-Sonoma•Richmond Heights, MO

About The Position

The Design Studio Specialist inspires customers to express themselves in their homes by providing design consultations and plans tailored to their needs, style, preferences, and living spaces. The role supports store sales through in-store and in-home consultations, completes sales at the cash wrap, and encourages continued customer engagement with the West Elm brand. The specialist also provides customer service across multiple sales channels and maintains strong knowledge of the design studio assortment, including product features and benefits.

Requirements

Strong communication, clienteling, and customer follow-up skills.
Ability to complete and coordinate complex large orders across a variety of sales channels.
Proven ability to prioritize and handle multiple tasks simultaneously.
1–2 years of customer service and retail sales experience; specialty retail experience is preferred but not required.
Ability to remain mobile on the sales floor for extended periods.
Ability to lift and mobilize medium to large items weighing up to 75 pounds using appropriate equipment and safety techniques.
Availability to work at least two regularly scheduled weekend shifts and two weekday shifts. Weekend availability must cover two separate days among Friday, Saturday, and Sunday.
Greater availability is required to be scheduled for 20 or more hours per week.

Nice To Haves

Experience working with the elements of design.
Specialty retail experience.

Responsibilities

Conduct one-on-one design consultations with clients in the store and in their homes to support store sales.
Complete in-home consultations, accurately measuring and assessing clients’ living spaces.
Create and present design plans based on clients’ needs, style, preferences, and living spaces.
Stay informed about current sales and promotions to meet or exceed sales and productivity goals.
Assist customers with gift wrapping, gift registry, merchandise location, catalog and internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders.
Demonstrate product knowledge, including features and benefits across the design studio assortment.
Assist customers and complete sales at the cash wrap.
Promote ongoing customer engagement with the brand.

Benefits

Discount on Williams-Sonoma, Inc. brands.
401(k) plan and other investment opportunities.
Wellness program supporting physical, financial, and emotional health.
Paid vacations and holidays for full-time associates.
Health benefits, dental insurance, and vision insurance, including same-sex domestic partner benefits, for full-time associates.
Individual development plans and career pathing conversations.
Annual performance appraisals.
Cross-brand and cross-functional career opportunities.
Online learning opportunities through brand-specific resources and WSI University.
Leadership development opportunities.