Design Studio Spc/Home Stylist

Williams-Sonoma•Milwaukee, WI

About The Position

The Design Studio Specialist inspires customers to express themselves in their homes, helping bring the shopping experience to a seamless close by assisting customers and completing sales at the cash wrap. The role promotes continued customer engagement and encourages customers to stay connected with the brand. The specialist uses design expertise to provide one-on-one consultations in the store and in customers’ homes, develops design plans tailored to clients’ needs and living spaces, supports sales goals, and provides exemplary service across a range of special orders and services. The position also requires strong product knowledge and the ability to coordinate complex orders across sales channels.

Requirements

Strong communication, clienteling, and customer follow-up skills.
Ability to complete and coordinate complex large orders across a variety of sales channels.
Proven ability to prioritize and handle multiple tasks simultaneously.
1–2 years of customer service and retail sales experience; specialty retail experience is preferred but not required.
Ability to remain mobile on the sales floor for extended periods.
Ability to lift and mobilize items weighing up to 75 pounds using appropriate equipment and safety techniques.
Full-time associates are expected to have open availability to meet business needs.

Nice To Haves

Experience working with the elements of design.
Specialty retail experience.

Responsibilities

Assist clients through one-on-one in-store and in-home consultations on the design of their living spaces to drive store sales.
Conduct productive in-home consultations, accurately measuring and assessing clients’ living spaces.
Create and present design plans based on clients’ needs, style, preferences, and living spaces.
Maintain knowledge of current sales and promotions to achieve and exceed established sales and productivity goals.
Assist customers with special services, including gift wrap, gift registry, locating merchandise, catalog and internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders.
Demonstrate superior product knowledge, including features and benefits of the entire Design Studio assortment.
Assist customers and complete sales at the cash wrap, helping bring the shopping experience to a seamless close.
Promote continued customer engagement and provide customers with reasons to stay connected with the brand.

Benefits

Discount on Williams-Sonoma, Inc. brands.
401(k) plan and other investment opportunities.
Wellness program supporting physical, financial, and emotional health.
Paid vacations and holidays for full-time associates.
Health benefits, dental and vision insurance, including same-sex domestic partner benefits, for full-time associates.
Individual development plans and career pathing conversations.
Annual performance appraisals.
Cross-brand and cross-functional career opportunities.
Online learning opportunities through brand-specific resources and WSI University.
Leadership development opportunities.