WEST ELM FT/PT Design Studio Specialist
About The Position
The Design Studio Specialist inspires customers to express themselves in their homes by providing design assistance and completing sales. The role includes one-on-one design consultations in-store and in customers’ homes, creating and presenting design plans, and providing a seamless shopping experience at the cash wrap. The specialist also encourages continued customer engagement with the brand and maintains knowledge of products, promotions, and services. The position requires strong customer service and sales skills, the ability to coordinate complex orders across sales channels, and the ability to manage multiple tasks. Associates must meet the physical demands of working on the sales floor and handling items. Full-time associates need open availability; part-time flex associates must meet specified weekday and weekend availability requirements.
Requirements
- Strong communication, clienteling, and customer follow-up skills.
- Ability to complete and coordinate complex large orders across a variety of sales channels.
- Proven ability to prioritize and handle multiple tasks simultaneously.
- 1–2 years of customer service and retail sales experience; specialty retail experience is preferred but not required.
- Ability to remain mobile on the sales floor for extended periods.
- Ability to lift and mobilize items weighing up to 75 pounds using appropriate equipment and safety techniques.
- Full-time associates are expected to have open availability to meet business needs.
- Part-time flex associates must be available for at least two regularly scheduled weekend shifts (Friday, Saturday, and/or Sunday) and two weekday shifts (Monday through Thursday). Weekend availability must be on two separate days. Availability beyond this minimum is required to be scheduled for 20 or more hours weekly.
Nice To Haves
- Experience working with the elements of design.
- Specialty retail experience.
Responsibilities
- Provide one-on-one design consultations in-store and in customers’ homes to help plan living spaces and drive sales.
- Conduct in-home consultations, accurately measuring and assessing clients’ spaces.
- Create and present design plans based on clients’ needs, style, preferences, and living spaces.
- Maintain knowledge of current sales and promotions to meet or exceed sales and productivity goals.
- Assist customers with special services, including gift wrap, gift registry, locating merchandise, catalog and internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders.
- Demonstrate product knowledge, including features and benefits across the design studio assortment.
- Complete sales at the cash wrap and promote continued customer engagement with the brand.
Benefits
- Generous discount on all Williams-Sonoma, Inc. brands.
- 401(k) plan and other investment opportunities.
- Wellness program supporting physical, financial, and emotional health.
- Paid vacations and holidays for full-time associates.
- Health benefits, dental insurance, and vision insurance, including same-sex domestic partner benefits, for full-time associates.
- Individual development plans and career pathing conversations.
- Annual performance appraisals.
- Cross-brand and cross-functional career opportunities.
- Online learning opportunities through brand-specific resources and WSI University.
- Leadership development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
