Design Expert, Sales - Burrow
About The Position
Havenly is seeking a sales-driven Design Expert for its Burrow Soho Studio. The role delivers a high-end, personalized customer experience while driving sales growth. The Design Expert consults with clients in-store and virtually on furniture selections and design choices, guides them through the purchase process, and supports room design through spatial planning, furniture sizing, and mood board creation. The position also includes product expertise, proactive post-purchase communication, and building Burrow’s community presence and customer relationships in New York City. This is a full-time position based in the Soho Studio, with standard retail hours and weekend availability. The role requires standing, bending, maneuvering around the studio, and lifting up to 50 pounds to assist clients and arrange product displays.
Requirements
- Deep sales experience, preferably in furniture or interior design.
- Experience in the interior design and/or home furnishings industry.
- Ability to discuss and create mood boards and floor plans for clients.
- Strong customer-service skills and ability to create experiences that support sales conversions.
- Proven track record of meeting or exceeding sales targets using a consultative selling approach.
- Ability to collaborate with a team while driving individual sales results.
- Strong organization and efficiency skills, including managing multiple clients and projects and meeting timelines.
- Proficiency with Canva, interior design floor-planning software, and Google Suite, and comfort adapting to new platforms.
- Flexibility and a solutions-focused approach in a fast-paced, startup-like setting.
- Strong aesthetic sense and interest in current interior design and furniture trends.
- Availability for standard retail hours, including weekends.
- Ability to stand, bend, maneuver in the studio, and lift up to 50 pounds.
Nice To Haves
- Experience with 2D and 3D design software.
- CRM experience.
Responsibilities
- Meet and exceed monthly sales quotas through exceptional customer service and product knowledge.
- Consult with clients in-store and virtually on furniture selections and design choices suited to their needs.
- Manage the customer journey from initial inquiry through purchase execution, ensuring a smooth and personalized experience.
- Identify opportunities to increase sales and improve the studio customer experience.
- Develop expertise in product offerings and design services and guide clients through purchasing decisions.
- Work with clients on room design, including spatial planning, mood boards, and ensuring selected furniture is appropriately sized and fits the space.
- Communicate proactively and promptly with clients after purchase to support satisfaction and encourage repeat business.
- Represent the brand and build community presence and local customer relationships in New York City.
- Assist clients and arrange product displays in the studio.
Benefits
- Paid time off (PTO).
- Medical, dental, and vision benefits.
- 401(k).
- Company equity.
- Employee discounts on furniture and design services.
- Professional development and opportunities for advancement.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
