Design Expert, Sales - Interior Define
About The Position
Havenly is hiring a sales-driven Design Expert for its Interior Define studio in Charlotte, North Carolina. The role delivers a high-end, personalized customer experience while driving sales growth. The Design Expert consults with clients in person and virtually, guides them through furniture selections and design decisions, and manages the customer journey from initial inquiry through purchase and follow-up. The position also supports room planning, mood-board creation, studio sales growth, and community engagement. This is a full-time role based in the Charlotte studio, with standard retail hours and weekend availability.
Requirements
- Two to three years of sales experience, preferably in furniture or interior design, with a passion for meeting and exceeding targets.
- Experience in the interior design and/or home furnishings industry.
- Ability to discuss and create client mood boards and floor plans.
- Strong customer-service skills and ability to create customer experiences that lead to sales conversions.
- Ability to collaborate with a team while also achieving individual sales goals.
- A track record of meeting or exceeding sales targets using a consultative selling approach.
- Strong organization and efficiency in managing multiple clients and projects, timelines, and expectations.
- Proficiency with Canva, interior design floor-planning software, and Google Suite, and willingness to adapt to new platforms.
- Flexibility and a solutions-focused approach in a fast-paced, startup-like environment.
- Interest in interior design and furniture trends and a strong eye for aesthetics.
- Availability for standard retail hours, including weekends.
- Ability to stand, bend, maneuver around the studio, lift up to 50 pounds, and handle furniture items as needed.
Nice To Haves
- Experience with 2D and 3D design software.
- CRM experience.
Responsibilities
- Meet and exceed monthly sales quotas through exceptional customer service and product knowledge.
- Consult with in-store and virtual clients on furniture selections and design choices suited to their needs.
- Manage the customer journey from initial inquiry through purchase execution, providing a smooth and personalized experience.
- Identify and act on opportunities to increase sales and improve the studio customer experience.
- Develop expertise in product offerings and design services to guide clients through purchasing decisions.
- Help clients complete room designs, create mood boards, and ensure selected furniture is appropriately sized and fitted.
- Communicate with clients after purchase to support satisfaction and encourage repeat business.
- Represent the brand and build community presence and local customer relationships in Charlotte, North Carolina.
Benefits
- PTO
- Medical, dental, and vision health benefits
- 401(k)
- Employee discounts on furniture and design services
- Professional development and opportunities for advancement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
