Design Expert, Sales - Interior Define

Havenly • Charlotte, NC

8d • Onsite

About The Position

Havenly is hiring a sales-driven Design Expert for its Interior Define studio in Charlotte, North Carolina. The role delivers a high-end, personalized customer experience while driving sales growth. The Design Expert consults with clients in-store and virtually on furniture selections and design choices, guides them through the full sales process, and helps complete room designs with appropriately sized and fitted furniture. The position also involves mastering product and design-service knowledge, maintaining post-purchase communication, and building local customer relationships as a brand ambassador.

Requirements

• 2–3 years of sales experience, preferably in furniture or interior design.
• Experience in the interior design and/or home furnishings industry.
• Ability to discuss and create mood boards and floor plans for clients.
• A consultative selling approach and a track record of meeting or exceeding sales targets.
• Ability to create memorable customer experiences that lead to sales conversions.
• Collaborative team skills and ability to contribute to shared goals while driving individual sales.
• Strong organization and efficiency in managing multiple clients and projects.
• Proficiency with Canva, interior design floor-planning software, and Google Suite, and comfort adapting to new platforms.
• Flexibility and a solutions-focused approach in a fast-paced, startup-like setting.
• Passion for interior design and furniture trends, with a strong eye for aesthetics.
• Availability for standard retail hours, including weekends.
• Ability to stand, bend, and maneuver in the studio, and lift up to 50 pounds and handle furniture items as needed.

Nice To Haves

• Experience with 2D and 3D design software.
• CRM experience.

Responsibilities

• Meet and exceed monthly sales quotas through excellent customer service and product knowledge.
• Consult with clients in-store and virtually about furniture selections and design choices tailored to their needs.
• Manage the entire customer journey from initial inquiry through purchase execution.
• Identify opportunities to increase sales and improve the customer experience in the studio.
• Learn and confidently explain product offerings and design services.
• Help clients complete room designs, including creating mood boards and ensuring furniture size and fit are appropriate.
• Follow up with clients after purchase to support satisfaction and repeat business.
• Represent the brand and cultivate a community presence and customer relationships in Charlotte, North Carolina.
• Work collaboratively with the team toward shared goals while also achieving individual sales success.
• Manage multiple clients and projects efficiently, meeting timelines and customer expectations.
• Assist clients and arrange product displays in the studio.

Benefits

• Paid time off (PTO).
• Medical, dental, and vision health benefits.
• 401(k).
• Employee discounts on furniture and design services.
• Professional development and opportunities for advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed