Offer Design Expert

Schneider Electric•Nashville, TN

3d•Hybrid

About The Position

The Offer Design Expert supports Schneider Electric’s strategic service ambitions by innovating, designing, and creating future service offerings localized for the North American market and scalable globally. This global role is part of the Service Line of Business’ newly formed NAM Innovation Hub team. The role anticipates customer needs, translates them into service requirements, and develops offerings through frequent customer engagement and iterative collaboration with an Agile squad of subject-matter experts. The Offer Design Expert helps ensure the value proposition, go-to-market approach, customer experience, and strategic offer roadmap meet the needs of all market segments. The position also collaborates with global product teams and commercial, marketing communications, and other cross-functional stakeholders to support offer development, launch, and execution. This is a hybrid role requiring two days per week on-site at a Schneider Electric NAM Hub. The position is full-time and U.S.-based, with an expected annual pay range of USD 142,400–213,600, including base pay and short-term incentives.

Requirements

Agile, innovative, and entrepreneurial acumen, with the ability to challenge the status quo.
Strong commercial sense and ability to create and defend business cases.
Passion for customers and addressing their specific service needs through innovation.
Ability to influence, make decisions, and present to peers and senior management.
Problem-solving ability and capacity to overcome obstacles.
Proven leadership track record and ability to inspire others.
Organization skills and ability to balance multiple activities and workstreams.
Results-oriented approach and ambition to perform to a high standard.
Teamwork and interpersonal skills.
Bachelor’s degree in Business, Electrical or Software Engineering, or equivalent education.
At least 3 years of experience in an offer marketing, management, or design role.
At least 3 years of relevant industry experience.
Fluency in English.

Nice To Haves

B.A. is a plus.
Commercial and/or customer engagement experience.
Experience with Agile offer development.
Knowledge or exposure to monetization of digital and traditional services.
Strong knowledge of Schneider Electric products and architectures.
Offer management or offer creation experience.

Responsibilities

Use customer and market persona feedback loops to establish and document clear, customer-focused use cases based on first-hand requirements, and feed them into the offer squad’s backlog.
Collaborate with the offer squad to define the backlog of ongoing improvements needed to meet changing customer and market needs.
Define marketing requirements for squad development using the Service Line of Business’ 6P framework: Product, Price, Placement, Promotion, People, and Process.
Establish and maintain a competitive pricing and cost framework based on customer feedback and market-pricing and value-based practices.
Represent the customer’s voice within the offer squad and ensure service deliverables meet customer expectations throughout offer creation.
Collaborate and serve as a liaison with companion global product teams supported by the service offer.
Create and maintain service offer deliverables, including offer playbooks, how-to-sell training decks, Statements of Work, and SKU/CR frameworks.
Work with cross-functional squad members to produce digital tools and resources supporting operational and commercial execution.
Coordinate with commercial stakeholders to ensure the offer is easy to sell, meets customer and market expectations, and can achieve its strategic business case potential.
Collaborate with Marcom teams to maintain accurate external communications and customer web experiences.
Support offer launches in key geographies prioritized by the squad to help ensure localized service-delivery success.