Services Offer Process Designer

Schneider Electric•Andover, Tennessee

12d

About The Position

Schneider Electric is hiring a Process Designer within its NAM Services Hub to support the development of new and legacy service offerings. The role works with Global Chapter teams, NAM Hub squads, and country execution teams to define and document end-to-end process architecture and data flows, initially focusing on adapting global processes to the US ecosystem. The position details technical use-case requirements for marketing and execution teams; supports application-project architecture across peer IT portfolios; and recommends solutions, upgrades, replacements, or decommissioning options across solution lifecycles. The Process Designer also leads continuous improvement of process and data, communicates solution architecture and standards to stakeholders, and works with offer design and commercialization teams to validate requirements, offer readiness, commercial viability, and scalability. The role contributes to offer-value metrics and organizes architecture deliverables and their execution.

Requirements

Bachelor's degree in Engineering, Business, or a related field.
At least eight years of experience in R&D, Engineering, or a related field.
Strong understanding of data federation frameworks and data stewardship complexities.
Ability to balance visionary thinking with attention to detail.
Ability to influence at all levels of the organization.
Project management experience.
Advanced analytical skills.
Strong written and verbal communication skills.
Excellent organizational skills.

Nice To Haves

Experience with solutions-architecture mechanisms across hardware/software platforms and services execution teams.

Responsibilities

Define and document end-to-end process architecture and data flows for new and legacy service offerings with Global Chapter teams, NAM Hub squads, and country execution teams.
Identify critical process or data bottlenecks and issues that could affect service-offer development and end-to-end execution.
Detail technical use-case requirements for marketing and execution teams and advocate for them with relevant stakeholders, including Product Owners, Offer Design leaders, and Offer Data Deployment and Launch leaders.
Support architectural aspects of application projects in peer IT portfolios and direct the identification and recommendation of solutions, upgrades, replacements, or decommissioning options across the solution lifecycle.
Develop and execute a continuous-improvement process targeting process and data inefficiencies, and incorporate findings into the long-term solutions roadmap with the Product Owner and Offer Design Leader.
Communicate solutions architecture to key execution stakeholders and collaborate with domain architects to formalize and adopt digital, data, and process standards and best practices.
Promote structured services-solutions execution and adoption of architecture and standards methodologies and best practices.
Work with squad members to ensure key requirements are implemented in new offer designs and develop test requirements for test and validation teams.
Work with Offer Commercialization and Industrialization squad members to ensure commercial viability and scalability thresholds meet the offer readiness framework.
Contribute to and validate metrics that quantify offer value, and help develop measurement mechanisms for continuous offer improvement.
Organize and manage solutions-architecture deliverables and their execution.