Dermatology Territory Account Specialist – Winston-Salem

Novartis • Blacksburg, VA

12d • $77,000 - $245,700 • Remote

About The Position

Novartis is hiring a field-based and remote Territory Account Specialist to support key accounts in an assigned geography. The specialist serves as the primary point of contact for accounts and health care providers, building relationships, identifying shared priorities, and connecting customers with Novartis resources to improve patient outcomes. The role combines demand generation with strategic account engagement, clinical and account-based selling, access navigation, collaborative problem-solving, team coordination, and omni-channel customer engagement. The position does not offer relocation support or visa sponsorship. Candidates must live within the territory or within a reasonable daily commuting distance of 50 miles from its border, and must be able to travel 60–80% across a broad geography. The role is leveled according to experience, from Associate through Executive Territory Account Specialist.

Requirements

• Bachelor’s degree from a four-year college or university.
• Experience within the last five years in pharmaceutical, biotech, healthcare, or a similarly structured industry with large, geographically dispersed sales teams; relevant complex sales experience in medical devices, diagnostics, life sciences services, insurance, consumer health, or B2B sectors is also welcomed.
• Proven record of consistent high performance and experience navigating and successfully selling to large accounts and key customers.
• Self-starter with analytical abilities to find, prioritize, and apply relevant information to solve key customer problems.
• Demonstrated ethical leadership and ability to foster ethical behavior and compliance with company policies and laws.
• Residence within the territory or within a reasonable daily commuting distance of 50 miles from the territory border.
• Ability to travel 60–80% across a broad geography and drive and/or fly within the territory.
• Fully valid and unrestricted driver’s license; driving is an essential function of the role.
• For Territory Account Specialist level: at least 2 years of relevant experience within the last 5 years in the listed industries or a sales role of similar complexity.
• For Senior Territory Account Specialist level: at least 5 years of relevant experience within the last 5 years in the listed industries or a sales role of similar complexity.
• For Executive Territory Account Specialist level: at least 10 years of relevant experience within the last 5 years in the listed industries or a sales role of similar complexity.
• For Associate Territory Account Specialist level: recently separated from the U.S. military with at least 4 years of military service in a leadership capacity, or limited prior sales experience.
• For field roles with a dedicated training period, successfully complete initial training, including home study of no more than 8 hours per day and 40 hours per week.

Nice To Haves

• Experience across therapeutic groups, disease states, account management strategy, and new product launches.
• Broad understanding of patient services, market access, buy and bill, specialty pharmacy, reimbursement, and/or medical calling on HCPs for products with sophisticated reimbursement pathways.
• For Associate level: experience in the two-year Novartis Sales Internship Program.
• For Associate level: demonstrated leadership in student sports, fraternities, clubs, activities, or other extracurricular activities.
• Ability to collaborate across functions in a matrix environment and communicate product or clinical product information effectively.

Responsibilities

• Navigate and resolve account challenges with effective, tailored solutions that meet customer needs.
• Develop a strategic territory plan aligned with shared priorities, using insights and tactics to drive product demand and support better patient outcomes.
• Partner with territory teammates, field teams, and home-office colleagues to address customer needs and provide access support.
• Apply knowledge of the market, competitive landscape, and cross-functional dynamics to anticipate opportunities and respond to challenges.
• Use territory data and market trends to identify local insights, support pull-through efforts, and lead customer engagements virtually or in person.
• Facilitate planning sessions with key stakeholders to solve complex challenges and collaborate across functions to meet customer needs with urgency.
• Provide real-time access support and work with Patient Specialty Services (PSS) to ensure a seamless customer experience.
• Use digital tools and omni-channel strategies to personalize outreach and engage customers virtually and face to face.

Benefits

• Performance-based cash incentive.
• Depending on role level, eligibility to be considered for annual equity awards.
• Health benefits.
• Life benefits.
• Disability benefits.
• 401(k) with company contribution and match.
• Vacation, personal days, holidays, and other leaves.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level