Dermatology Territory Account Specialist – Winston-Salem

Novartis•Blacksburg, VA

10d•Remote

About The Position

This field-based and remote opportunity supports key accounts in an assigned geography. The Territory Account Specialist serves as the primary point of contact for accounts and health care providers, building connections, identifying shared priorities, and linking customers to Novartis resources to improve patient outcomes. The role combines demand generation with strategic account engagement, including clinical and account-based selling, access navigation, collaborative problem-solving, team orchestration, and omni-channel engagement. The role is based in the Winston-Salem territory; applicants must be able to access the location, and relocation support and visa sponsorship are not available. The position will be filled at a level commensurate with experience: Associate, Territory, Senior, or Executive Territory Account Specialist. Driving is an essential function, and the employee must maintain a fully valid and unrestricted driver’s license. The role requires travel across a broad geography and successful completion of initial training when applicable. Customer-facing employees must comply with customers’ credentialing guidelines, which may require COVID-19 vaccination.

Requirements

Bachelor’s degree from a four-year college or university.
Recent experience in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed sales teams; candidates from complex sales environments such as medical devices, diagnostics, life sciences services, insurance, consumer health, or B2B are also considered.
Track record of consistent high performance and experience navigating and selling to large accounts and key customers.
Self-starter with analytical abilities to find, prioritize, and apply relevant information to solve customer problems.
Demonstrated ethical leadership and ability to foster ethical behavior and compliance with company policies and laws.
Residence within the territory or within a reasonable daily commuting distance of 50 miles from the territory border.
Ability to travel 60–80% across a broad geography and drive and/or fly within the territory.
Valid, fully unrestricted driver’s license; driving is an essential function of the role.
Territory Account Specialist level: 2+ years’ experience in a relevant industry or similarly complex sales role within the last five years.
Senior Territory Account Specialist level: 5+ years’ experience in a relevant industry or similarly complex sales role within the last five years.
Executive Territory Account Specialist level: 10+ years’ experience in a relevant industry or similarly complex sales role within the last five years.
Associate Territory Account Specialist level: recently separated from the U.S. military with 4+ years of leadership service, or limited prior sales experience; demonstrated collaboration, cross-functional communication, and ability to communicate product information.
Ability to collaborate and work cross-functionally in a matrix environment and communicate clinical product information for Territory, Senior, and Executive levels.
Complete required initial training, including any home study, within the stated limits of eight or fewer hours per day and forty or fewer hours per week.

Nice To Haves

Experience across therapeutic groups, disease states, account management strategy, and new product launches.
Broad understanding of patient services, market access, buy-and-bill, specialty pharmacy, reimbursement, and/or medical calling on HCPs for sophisticated products or reimbursement pathways.
For Associate level: experience in the two-year Novartis Sales Internship Program, or demonstrated leadership in student sports, fraternities, clubs, activities, or other extracurricular activities.

Responsibilities

Navigate and resolve account challenges with effective, tailored solutions.
Develop a strategic territory plan aligned with shared priorities, using insights and tactics to drive product demand and support patient outcomes.
Partner with territory teammates, field teams, and home-office colleagues to address customer needs and provide access support.
Use knowledge of the market, competitive landscape, and cross-functional dynamics to anticipate opportunities and respond to challenges.
Analyze territory data and market trends to identify local insights, support pull-through efforts, and lead customer engagements virtually or in person.
Facilitate planning sessions with key stakeholders to solve complex challenges and collaborate across functions to meet customer needs with urgency.
Provide real-time access support and work with Patient Specialty Services (PSS) to ensure a seamless customer experience.
Use digital tools and omni-channel strategies to personalize outreach and engage customers virtually and face-to-face.