Deputy Clerk I

Bell County - Texas • Belton, TX

1d

About The Position

The Deputy Clerk I provides high-level customer service and clerical support, including helping customers with complex billing issues, service complaints, account discrepancies, and payment installment arrangements. The role responds to inquiries from the public and other departments, providing general or specialized information that may require judgment, tact, sensitivity, and interpretation of policies, rules, and procedures.

The position receives payments for permits and licenses, handles office telephone calls and incoming mail, maintains inventories and department references, and enters information into department programs and databases. It also prepares and maintains files and records, copies and distributes documents, requests information from other departments, and reviews applications for accuracy and completeness. Related work may be assigned as necessary.

Requirements

• High school diploma or GED, supplemented by six months of clerical or administrative support experience, or an equivalent combination of education, training, and experience.
• Possess and maintain a valid state driver’s license with an acceptable driving history.
• Ability to read, write, and speak English.

Responsibilities

• Provide high-level customer service and assist with complex billing issues, service complaints, account discrepancies, and payment installment arrangements.
• Respond to inquiries and requests from the public and other departments, providing general and specialized information.
• Receive payments for permits and licenses, including vehicle titles and registrations and business licenses.
• Answer office telephones, provide assistance and information, refer callers to staff members as appropriate, and take messages.
• Receive, date, and distribute incoming mail.
• Maintain assigned inventories.
• Enter information into department programs and databases.
• Maintain department and program references, including vendor lists, code books, training manuals, standard operating procedures, and mailing lists.
• Prepare folders and maintain department correspondence, program records, legal documents, and other files.
• Photocopy documents and distribute or file them; request information from other departments as needed to complete records and files.
• Review applications and pertinent information to verify accuracy and completeness and process applications for prospective applicants.
• Perform related work as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED