Deputy Clerk I

Bell County • Belton, MO

2d

About The Position

The Deputy Clerk I provides high-level customer service and clerical and administrative support. The role assists customers with complex billing issues, service complaints, account discrepancies, and payment installment arrangements, and responds to inquiries from the public and other departments. It provides general and specialized information about assigned functions, requiring judgment, tact, sensitivity, and interpretation of policies, rules, and procedures. Duties also include receiving payments for permits and licenses, handling telephone calls and incoming mail, maintaining inventories and reference materials, entering information into department programs and databases, maintaining files and records, and reviewing applications for accuracy and completeness. Other related work may be assigned as required.

Requirements

• High school diploma or GED, supplemented by six months of clerical or administrative support experience, or an equivalent combination of education, training, and experience.
• Must possess and maintain a valid state driver’s license with an acceptable driving history.
• Must be able to read, write, and speak English.

Responsibilities

• Assist customers with complex billing issues, service complaints, account discrepancies, and payment installment arrangements.
• Respond to inquiries and requests from the public and other departments, providing general and specialized information about assigned functions.
• Receive payments for permits and licenses, including vehicle titles and registrations and business licenses.
• Answer office telephones, provide assistance and information, refer callers to appropriate staff, and take messages.
• Receive, date, and distribute incoming mail.
• Maintain assigned inventories.
• Enter information into department programs and databases.
• Maintain department and program references, such as vendor lists, code books, training manuals, standard operating procedures, and mailing lists.
• Prepare folders and maintain files of correspondence, program records, legal documents, and other materials; photocopy, distribute, and file documents; and request information from other departments as needed to complete records and files.
• Review applications and related information to verify accuracy and completeness and process applications for prospective applicants.
• Perform related work as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED