Deposit and Payments Manager

Park Community Credit Union•Louisville, KY

About The Position

The Deposits and Payments Manager oversees the credit union’s deposit accounts, products, and services, including special accounts related to garnishment, death, dormancy, and other circumstances. The manager also oversees payment processes and transactions such as wires, ACH, payroll deductions, loan payments, and mobile deposits. This leader ensures compliance with policies, regulations, and quality assurance standards; responds to member and staff inquiries; improves operational efficiency; monitors and mitigates fraud and risk; and directs assigned staff through performance management, coaching, and development. The role manages deposit processing and payment operations, monitors exceptions and account impacts, oversees rate and disclosure changes and records retention, and maintains policies, procedures, reporting, and risk documentation. It collaborates with Compliance, Risk Management, other team leaders, vendors, and project teams to support compliant operations and the development, testing, and implementation of products and services. The manager also contributes to budgeting and vendor review and performs other duties as assigned. The position requires three to five years of similar or related experience. Education requirements may be met with a bachelor’s degree, industry-recognized formal certifications equivalent to a bachelor’s degree, or five or more years in a related role requiring knowledge of the listed functions and responsibilities. The work takes place in a general office environment and involves interaction with customers.

Requirements

Three to five years of similar or related experience.
A bachelor’s degree, industry-recognized formal certifications equivalent to a bachelor’s degree, or five or more years in a related position requiring knowledge of the role’s essential functions and responsibilities.
Exceptional organizational skills and attention to detail, with the ability to manage multiple priorities and meet deadlines.
Strong computer skills in Microsoft Windows, including proficiency in Word and Excel.
Knowledge of credit union core operating systems and processes.
Strong problem-solving and research skills.
Excellent oral and written communication skills.
Ability to motivate, influence, or train others and foster relationships with outside entities.
Ability to perform work involving extensive personal contact, including contact of a personal or sensitive nature.

Responsibilities

Manage deposit accounts, products, and services, including traditional and special accounts such as UTMA, HSA, and deceased-member accounts.
Oversee payment processing to and from accounts, including ACH, wires, loan payments, and mobile deposits.
Ensure accurate deposit processing and monitor returns, exceptions, and rejections that may affect member accounts or loans.
Oversee dividend rate changes, disclosure updates, fee schedules, statements, and required record retention.
Implement monitoring to identify and prevent account or payment-system fraud.
Identify, report, and resolve issues associated with loans and deposit accounts.
Evaluate processes and recommend improvements to operational efficiency across delivery channels.
Provide expertise to other team leaders to support quality member service, and keep the manager informed of issues requiring higher-level review or approval.
Assist with projects involving products or payments; test and implement new and existing products and services.
Create and monitor tracking and reporting to ensure compliance with regulations and internal policies.
Work with Compliance and Risk Management to maintain deposit and payment policies, rules, and regulations that minimize organizational risk.
Maintain assigned ERM Software duties and document risks and mitigation efforts.
Manage written policies and procedures for deposit operations and payment processing, ensuring critical process flows are documented, followed, reviewed, and updated.
Direct, schedule, train, monitor, and develop assigned staff; ensure staff have the skills to perform their roles; complete performance reviews; provide direction and discipline when necessary; and recommend promotions as applicable.
Participate in budgeting for areas of oversight.
Provide input on vendor review and selection and maintain required vendor-system information.
Provide tracking and reporting as requested or assigned.
Follow Bank Secrecy Act and anti-money-laundering policies and procedures, including running OFAC searches and completing investigative reports of suspicious activity and currency transaction reports accurately and on time.
Follow security policies and procedures and promptly report discrepancies or suspicious activity to the manager.
Model the credit union’s culture and values, promote teamwork and professionalism, and complete meetings, reviews, tasks, and projects effectively and on schedule.
Perform other duties as assigned.