Payments & Deposit Operations Representative II

TD•Mount Laurel, NJ

6h•$23 - $29•Onsite

About The Position

The Payments & Deposit Operations Representative II works in TD’s Personal & Commercial Banking line of business, processing customer payments involving non-medical and medical payments, taxes, and credit cards. The position performs a range of transactions and operational activities that may involve multiple steps and systems, using both manual and automated processes. Work generally follows defined guidelines and procedures and involves low-to-moderate risk and financial impact, with decision-making authority within established parameters. The role identifies and resolves issues or escalates them as appropriate, and may interact with internal partners and external customers. It requires working-level knowledge of the supported business unit’s operations and applicable regulatory requirements. This is an in-office, part-time position based at 11000 Atrium Way in Mount Laurel, New Jersey, for 20 hours per week. The stated schedule is Monday, Tuesday, and Thursday, 7:30 a.m.–4:00 p.m. EST. The posted pay range is $22.50–$29.00 USD. A high school diploma is required. TD describes a total rewards package that includes compensation, paid time off, banking benefits and discounts, career development, and reward and recognition, with additional benefits and programs described in the posting.

Requirements

High school diploma.
Working-level knowledge of the supported business unit, its operational functions, and regulatory issues or requirements for the jurisdictions supported.
Process knowledge in the assigned area and the ability to work within established guidelines and decision-making parameters.
Ability to identify, resolve, refer, or escalate issues appropriately.
Ability to handle confidential information with discretion.
Ability to read, write, and comprehend instructions; perform basic arithmetic; concentrate for extended periods; and apply common sense to standardized problems.
Ability to perform multiple tasks and operate standard office equipment.

Responsibilities

Process customer payments involving non-medical and medical payments, taxes, and credit cards.
Execute transactions accurately and on time in accordance with established guidelines, procedures, and service-level agreements.
Validate information and support partners with incoming transactions and adjustments within authorized limits.
Refer or escalate processing and operational issues, connecting with appropriate functions or partners to facilitate resolution.
Respond effectively and promptly to partner requests and communicate with partners, colleagues, and customers.
Complete assigned workloads to meet service and productivity requirements.
Apply relevant internal and industry regulations, operating policies, procedures, and due diligence requirements.
Handle correspondence and information confidentially, escalating issues when appropriate.
Complete and record business-process transactions accurately and on time.
Review processes and activities, identify service-delivery improvements, and share ideas for process improvement.
Investigate and escalate non-standard or high-risk activities as appropriate.
Follow applicable enterprise operations frameworks, including Anti-Money Laundering and Business Continuity Management, and comply with the Bank Code of Conduct.
Participate as a team member, share relevant day-to-day information, build operations knowledge, and contribute to a positive and equitable work environment.
Participate in performance and development activities, including cross-training within the team, and act as a brand ambassador for the function and bank.