Deposit Operations Representative

Austin Capital Bank • Austin, TX

9d • $28 - $33 • Onsite

About The Position

The Deposit Operations Representative supports the bank’s daily operational functions and helps ensure accurate, efficient, and compliant processing of deposit-related activities. The position serves as a key operational resource, supports the VP of Operations, and assists with customer transactions as needed. It also provides backup teller coverage and collaborates with other departments to support branch and operational needs.

Requirements

• Direct experience using the Jack Henry core banking system is required.
• Strong attention to detail and commitment to accuracy.
• Knowledge of banking operations, deposit accounts, and transaction processing.
• Ability to manage multiple priorities and meet deadlines.
• Strong customer service and communication skills.
• Ability to maintain confidentiality and exercise sound judgment.
• Proficiency with Microsoft Office products and banking software systems.
• High school diploma or equivalent.

Nice To Haves

• Previous banking operations, deposit operations, or branch operations experience.
• Experience processing ACH transactions and wire transfers.
• Experience with account maintenance, reconciliations, and balancing general ledger accounts.
• Working knowledge of consumer and commercial deposit accounts.
• Online banking, cash management, or treasury management support experience.
• Experience supporting audits, examinations, or compliance reviews.
• Knowledge of banking regulations and operational controls.
• New account opening experience.
• Bilingual in English and Spanish.

Responsibilities

• Process and support daily ACH, EIP, and wire transfer activities.
• Perform account maintenance and review customer account documentation for accuracy and completeness.
• Generate, review, and analyze operational and exception reports.
• Assist with balancing internal accounts, general ledger accounts, and other operational reconciliations.
• Prepare and distribute customer notices, correspondence, and required disclosures.
• Support online banking, bill pay, and cash management services for consumer and commercial customers.
• Research and resolve account discrepancies, transaction exceptions, and customer inquiries.
• Assist with transaction disputes, account investigations, and operational problem resolution.
• Open and maintain consumer and commercial deposit accounts in accordance with bank policies and procedures.
• Assist with bank audits, examinations, compliance requests, and internal reviews.
• Gather and provide documentation for formal complaints, subpoenas, and other legal or regulatory requests.
• Work directly with Jack Henry support and other third-party vendors to troubleshoot operational issues and system concerns.
• Perform interest adjustments, account corrections, and other maintenance activities as needed.
• Support the VP of Operations with operational projects, reporting, process improvements, and other assigned initiatives.
• Maintain a thorough understanding of bank policies, procedures, and regulatory requirements.
• Provide backup teller coverage and assist customers with deposits, withdrawals, payments, account inquiries, and other routine banking transactions as needed.
• Cross-train and collaborate with other departments to support overall branch and operational needs.
• Perform other duties as assigned.

Benefits

• 100% employer-paid medical, dental, and vision insurance for employee-only plans, with affordable options to add family coverage.
• Paid time off starting at 16 days per year and increasing to 30 days with tenure.
• 11 or more paid holidays per year.
• 401(k) with a 4% employer match.
• Monthly chair massages.
• Career development opportunities and tuition assistance.
• Opportunities to explore roles across the bank.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED