Deposit Operations - Internal Support Representative

Killbuck Savings Bank Co•Killbuck, OH

About The Position

Provide exceptional internal support to branch personnel regarding deposit operation functions and responsibilities. The representative supports branch staff and the customer support center, researches and resolves escalated issues, performs deposit-related processing and reconciliations, monitors quality, and provides training and backup support across the department.

Responsibilities

Perform internal help desk support for branch staff and the customer support center.
Respond to requests received from branches and the customer support center.
Research and resolve difficult issues forwarded from branches and the customer support center, including fraud and error investigations.
Complete and track Regulation E disputes and errors, including fraud.
Complete check adjustments.
Conduct quality control on new account setups, account maintenance, and other department processing.
Track quality-control assessment errors daily.
Provide reporting on quality metrics and individual performance.
Maintain ATM accounts, including balancing ATMs daily.
Monitor, contact, maintain, and update debit card customers.
Balance Killbuck Savings Bank internal checking accounts and Bill Pay daily.
Complete monthly general ledger reconciliations.
Provide training on deposit processes to branch staff, deposit operations staff, and the customer support center.
Provide support and backup to other teams within the department as needed.
Maintain procedure documents and checklists for deposit accounts.