Deposit and Payments Manager

Park Community Credit Union•Louisville, KY

3d•$87,799 - $90,514

About The Position

The Deposits and Payments Manager oversees the credit union’s deposit accounts, products, services, and payment processes, including special accounts associated with garnishment, death, or dormancy, and transactions such as wires, ACH, payroll deductions, and mobile deposits. The manager ensures compliance with policies, regulations, and quality-assurance standards; responds to member and staff inquiries; works to improve operational efficiency; monitors for fraud; and implements measures to mitigate organizational risk or loss. The role also directs assigned staff, monitors their performance, and provides coaching and development. The position manages deposit and payment operations, monitors processing accuracy and exceptions, maintains relevant policies and records, and collaborates with Compliance and Risk Management. It contributes to product and process projects, testing and implementation, tracking and reporting, budgeting, and vendor review. The role includes staff scheduling, training, performance reviews, and development. The work is performed in a general office environment with customer interaction. It involves frequent sitting, standing, walking short distances, handling currency and documents, and using computers and other office equipment. Occasional duties include bending, reaching, moving office objects, and lifting items up to 25 pounds. Reasonable accommodations may be made as described in the posting.

Requirements

Three to five years of similar or related experience.
A bachelor’s degree, industry-recognized formal certifications equivalent to a bachelor’s degree, or five or more years in a related position requiring knowledge of the role’s essential functions and responsibilities.
Exceptional organizational skills and attention to detail; ability to handle multiple priorities and meet deadlines.
Strong computer skills in Microsoft Windows, including proficiency in Word and Excel.
Knowledge of credit union core operating systems and processes.
Strong problem-solving and research skills.
Excellent oral and written communication skills.
Ability to motivate, influence, or train others and foster sound relationships with outside entities.
Ability to use personal computers, copiers, telephones, and other office equipment and software.
Ability to frequently sit, stand, and walk short distances; handle and manipulate currency, documents, and office tools; and occasionally bend, squat, reach, push, pull, and lift or move items up to 25 pounds.

Responsibilities

Manage deposit accounts, products, services, special accounts, and payment processing, including ACH, wires, loan payments, and mobile deposits.
Ensure deposit processing accuracy and monitor returns, exceptions, and rejections that may affect member accounts or loans.
Oversee dividend-rate changes, disclosure updates, fee schedules, statements, and record-retention requirements.
Monitor account and payment systems to identify and prevent fraud; identify, report, and resolve issues involving loans and deposit accounts.
Evaluate processes and recommend efficiencies across delivery channels; assist other team leaders in providing quality member service.
Keep the manager informed of issues and seek higher-level review or approval when needed.
Assist with projects involving products or payments; test and implement new and existing products and services.
Create and monitor tracking and reporting to support regulatory and internal-policy compliance.
Work with Compliance and Risk Management to maintain deposit and payment policies, rules, and regulatory compliance while minimizing risk.
Maintain assigned ERM Software duties and document risks and mitigation efforts.
Manage written policies and procedures for deposit operations and payment processing, ensuring process documentation is followed, reviewed, and updated.
Direct, schedule, train, monitor, and develop assigned staff; ensure staff have the skills needed for their roles.
Complete performance reviews, provide direction and discipline when necessary, and recommend promotions as applicable.
Participate in budgeting for areas of oversight; provide input on vendor review and selection and maintain required vendor-system information.
Provide tracking and reporting as requested or assigned.
Follow Bank Secrecy Act, anti-money laundering, and security policies and procedures, including completing OFAC searches and required investigative and currency transaction reports.
Perform other duties as assigned.