Deposit Services Manager

Blaze Credit Union•Falcon Heights, MN

3d•$78,000 - $90,000•Onsite

About The Position

The Deposit Services Manager directly oversees and manages the staff and activities of the Deposit Services Team. This leader supervises, coaches, and supports staff while managing daily operations to deliver high-quality, efficient service to internal and external members. The role oversees deposit procedures, quality assurance, retirement account processing, business and specialty account audits, deceased member claims, account research, legal processing, tax reporting, and employee membership requests. The manager is responsible for operational efficiency, regulatory compliance, and comprehensive support for internal teams. The position is based primarily at the Larpenteur Admin location, with travel to other locations required at times. The weekly schedule includes Saturday hours. Physical requirements include sitting and standing, answering calls, operating a computer, interacting with staff and the public by phone, traveling to designated offices, and lifting up to 20 pounds. The salary range is $78,000–$90,000, with the specific compensation determined by experience, qualifications, location, and internal equity. Benefits include low-cost medical coverage, dental and vision insurance, quarterly bonuses, generous vacation and sick time, paid leave options, up to a 6% 401(k) contribution, and tuition reimbursement.

Requirements

High school degree or equivalent.
At least 2 years of previous leadership experience.
At least 2–4 years of similar or related experience.
Knowledge of the Fiserv DNA Core Banking platform is desired.
Flexible and adaptable to change.
Ability to multitask and prioritize competing demands.
Strong attention to detail, accuracy, and organizational skills.
Ability to develop solutions that improve process efficiency.
Project management, testing, and implementation experience.
Proficiency with mathematical concepts such as statistics, ratios, fractions, and percentages.
Ability to read, analyze, and interpret journals, financial reports, and legal and complex documents.
Ability to develop and implement responses to members and staff and to document and develop new and ongoing techniques to improve processes.
Written communication skills that draw on expert information from the field, whether working as an individual contributor or manager.
Ability to sit and stand, answer calls, operate a computer, interact with internal staff and the public by phone, travel to designated offices, and lift up to 20 pounds.

Nice To Haves

Associate or bachelor’s degree in a related field.
Knowledge of the Fiserv DNA Core Banking platform.

Responsibilities

Manage the Deposit Services team’s operations and performance, ensuring efficiency, accuracy, and professionalism.
Provide technical expertise on the core system and account origination software programs.
Manage complex member situations and respond effectively under pressure.
Maintain and update processes and procedures to promote consistent service and compliance with policies.
Support branches and the Member Experience Center with processes and procedures, helping resolve inquiries promptly and effectively.
Support the IRA/HSA Program Manager with retirement account operations, processes, procedures, quality assurance, and training.
Identify and address data discrepancies at the member and deposit account levels.
Fulfill periodic internal and external audit requests by submitting required documentation and information accurately and on time.
Assess risks, identify inefficiencies, and recommend operational improvements to the Director of Deposit Services.
Build relationships and collaborate with internal business units to support organizational goals and initiatives.
Manage data validation for deposit-related merger initiatives, supporting integration while maintaining operational continuity and compliance.
Oversee the Employee Branch and employee membership requests.
Comply with applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and Office of Foreign Assets Control requirements.
Ensure compliance with applicable state and federal banking regulations, including OFAC requirements, Regulation E, Regulation CC, and NCUA governance.
Exhibit Blaze’s 5A culture: Ambassador, Achievement, Ambition, Ability, and Attitude.
Maintain regular and predictable attendance.
Perform other duties as assigned to support effective department operations.