Deposit Services Specialist
About The Position
The Deposit Services Specialist I ensures the accuracy, integrity, and timeliness of deposit account requests while supporting core Deposit Servicing functions. The role evaluates and processes account-level changes, monitors transactions, researches discrepancies, and follows banking policies and procedures. The Specialist also provides customer support and assists with key operational workflows. The position processes customer and account data changes in the bank’s core and ancillary systems, manages requests from various channels, completes research and adjustments, supports Retail Bank staff and the Customer Contact Center, and performs daily transactions and reconciliations as needed. The Specialist may also support other Deposit Operations functions and departmental projects focused on efficiency and regulatory compliance. The role is expected to demonstrate the standards and principles of the Five Star Bank experience and the behaviors of teamwork, leading by example, and service.
Requirements
- High school diploma or equivalent.
- At least 1 year of experience in data entry, customer service, or banking operations.
- Strong keying skills and attention to detail.
- Excellent organizational skills and ability to manage multiple priorities and meet deadlines.
- Dependability in meeting attendance requirements and department schedules.
- Ability to respond to requests for information in a timely and professional manner.
- Proficiency in Microsoft applications and adaptability to new banking software systems.
Responsibilities
- Process customer and account data changes in core and ancillary systems, ensuring accuracy and completeness, including account-level transactions, changes, closures, and monitoring.
- Manage a high volume of requests from various mediums and prioritize them appropriately.
- Review and complete research and adjustments.
- Support Retail Bank staff and the Customer Contact Center by responding to inquiries about deposit operations and account adjustments.
- Process daily transactions and reconciliations as needed.
- Support other Deposit Operations functions as needed.
- Assist with departmental projects and workflow optimization to improve efficiency and regulatory compliance.
- Demonstrate the standards and principles of the Five Star Bank experience in interactions with internal and external customers, associates, and stakeholders.
- Incorporate teamwork, leading by example, and service into all aspects of work.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision insurance.
- Health Savings Account.
- Flexible Spending Account(s).
- Company-paid life insurance, long-term disability, and short-term disability.
- Voluntary life, critical illness/specified disease, accident, hospital indemnity, and personal accident offerings.
- Tuition reimbursement.
- Employee referral program.
- Wellness reimbursement program.
- Star Volunteer Program.
- Employee banking and financial perks.
- Flexible hybrid work schedule.
- Paid time off (PTO).
- Company-paid holidays.
- Potential eligibility for cash or equity-based incentives based on role and performance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
