Deposit Services Specialist

Equity Bank•Wichita, KS

2d•Onsite

About The Position

Jump start your career at Equity Bank! We are currently hiring energetic, team oriented, and community focused individuals to join our team! With a team of best-in-class customer service experts, you'll help to build and expand on client relationships, deliver the banking products and services that meet the unique and individual needs of clients, and create and uphold an atmosphere of superior experience and service. At Equity Bank we’ll help you invest in your community through volunteer opportunities which align with our company initiatives and core values. As a Deposit Services Specialist, you’ll build a rewarding career within a growing organization committed to providing best‑in‑class products and services. In this role, you will: Develop your skills with one‑on‑one coaching from a leader invested in your success Learn key banking operations, processes, products, and services, gaining expertise in the accuracy of the account opening process Grow your internal network by building strong relationships with teammates and partners across the bank Advance through intentional development paths designed to help you reach your next role

Requirements

High school diploma or equivalent
2+ years of customer service experience
Strong interpersonal, verbal, and written communication skills
Ability to analyze information, investigate issues, and drive resolution
Proficiency with computer usage
Ability to maintain a high degree of confidentiality
Strong organizational skills and ability to multitask
Communicates clearly, confidently, and professionally

Nice To Haves

2+ years of banking experience
Proficiency with Windows‑based computer systems

Responsibilities

Conduct internal reviews of consumer and business deposit accounts to ensure accurate coding, proper documentation, and regulatory compliance
Document exceptions and collaborate with branch locations to resolve them in a timely manner
Process account maintenance requests from customers and branch personnel
Provide knowledgeable support to bank locations regarding deposit account questions
Deliver excellent customer service in all interactions
Adhere to all bank policies, including the Business Ethics and Conduct Policy and Bank Secrecy Act requirements, and complete all required compliance training