Deposit Services Specialist

Pinnacle Bank/Bank of Colorado•Gretna, NE

About The Position

The Deposit Services Specialist supports daily deposit operations by ensuring accurate account servicing, transaction processing, and regulatory compliance. The position provides operational support and guidance to branches and internal departments while maintaining accurate account records and the integrity of deposit systems and processes. The role requires attention to detail, organization, and a commitment to exceptional customer service and compliance with bank policies and applicable regulations.

Requirements

High school diploma or equivalent.
Ability to provide good customer service and demonstrate telephone courtesy.
Ability to demonstrate accuracy and efficiency in a fast-paced environment.
Ability to work under pressure, meet critical deadlines, and multitask.

Nice To Haves

Knowledge of Windows-based programs.
Bank experience.
Balancing and reconciliation experience.

Responsibilities

Research and resolve non-posted transactions for checking, savings, safe deposit box, and loan accounts.
Review remote deposit capture transactions.
Apply Regulation CC holds as appropriate.
Process CD and savings interest payments accurately and promptly.
Review consumer product exceptions and CIP documentation for compliance with bank policies and regulations.
Administer garnishments and levies in accordance with legal and regulatory requirements.
Process domestic collection items and related account servicing requests.
Prepare and maintain IOLTA reporting.
Monitor and manage inactive and dormant accounts, including escheatment processing.
Maintain accurate account records and support the integrity of deposit systems and processes.
Provide operational support and guidance to branches and internal departments while delivering exceptional customer service.
Ensure compliance with bank policies, procedures, and applicable regulatory requirements.
Perform other related duties and special projects as assigned.