Manager, Deposit Operations

WSECU•Olympia, WA

1d•$83,992 - $125,988•Hybrid

About The Position

The Manager of Deposit Operations is a mission-critical leadership role responsible for the operational, technical, regulatory, and control functions supporting WSECU’s consumer, business, and specialized deposit products and services. The position ensures deposit products and services are accurately designed, configured, implemented, maintained, and serviced while remaining compliant, scalable, and operationally sustainable. The Manager serves as a key business owner for deposit-related systems and partners closely with Product, Digital Systems, and other teams to translate operational, regulatory, member, and business needs into effective solutions. The role oversees complex deposit functions, including consumer and business deposits, retirement accounts, trusts and estates, deceased-member administration, legal processes, escheatment, tax reporting, and Courtesy Pay. The Manager leads and develops specialized operational and analytical teams, including Business Systems Analysts. Success requires a confident, people-first leader who combines strong operational and technical expertise with sound decision-making, accountability, and a commitment to delivering an exceptional member experience. This is a hybrid position based at WSECU’s Olympia headquarters, combining in-office and at-home work. Employees must reside and perform all work in Washington and work onsite at least twice weekly, on Wednesdays and one other day, with flexibility to come in more often for business needs. The schedule is Monday through Friday, 8:30 a.m. to 5:30 p.m., full-time at a minimum of 40 hours per week, with scheduling flexibility to meet service needs.

Requirements

Bachelor of Arts or Bachelor of Science degree in Business Administration, Finance, Management, Information Systems/Technology, or a related field, or equivalent relevant experience.
Minimum of five years of progressive experience in a credit union or financial institution, with significant experience in deposit operations, complex deposit products, regulatory compliance, or technology-enabled financial operations.
Minimum of five years of people leadership experience, with demonstrated success leading and developing teams in complex, deadline-driven, highly regulated environments.
Knowledge of consumer, business, and specialized deposit products, account structures, servicing requirements, and associated regulatory considerations.
Demonstrated experience leading or managing highly regulated operational processes, internal controls, risk management, audits, or regulatory examinations.
Demonstrated experience working with core banking systems and financial services technology, with the technical aptitude to understand system configuration, processing logic, data, automated processes, integrations, and downstream impacts.
Ability to translate business, product, regulatory, member, and operational needs into requirements, testing scenarios, controls, and sustainable solutions.
Strong analytical and data literacy, including the ability to use operational data, reporting, trends, and exceptions to identify risk, defects, performance issues, and improvement opportunities.
Strong critical-thinking, problem-solving, and risk-assessment skills, including the ability to make sound decisions in complex situations where precedent or direction may be unclear.
Demonstrated success coaching, engaging, motivating, and developing employees while maintaining high standards of accountability, service, and performance.
Advanced proficiency in Microsoft Office and strong capability in systems analysis, data evaluation, and operational reporting to identify trends, anomalies, and emerging risks.
Strong written communication skills, including the ability to draft procedures, internal control documentation, risk assessments, audit and regulatory responses, and executive-level summaries.
Ability to interpret and apply laws, regulations, policies, procedures, and system outputs, translating them into clear, actionable guidance for staff.
Strong organizational and time-management skills, with effectiveness in fast-paced, interruption-driven environments.
Proficiency in Microsoft Office applications and a strong aptitude for learning and leveraging new technology systems.
Must reside and perform all work in Washington.
Visa sponsorship is not available.
Applicants must include a resume.

Nice To Haves

Advanced Symitar core-system experience, including configuration, PowerOns, RepGens, reporting, or related core functionality.
Experience leading or overseeing Business Systems Analysts, Systems Analysts, or other specialized analytical or technical professionals.
Experience with business analysis, including development of business requirements, use cases, acceptance criteria, and testing/UAT.
SQL, advanced data-query, reporting, or data-visualization experience.
Experience with system administration, integration, automation, or technology-enabled process improvement.
Advanced knowledge of consumer, business, retirement, trust/estate, or other specialized deposit products and account structures.
Experience overseeing Courtesy Pay, overdraft, or other complex regulated deposit programs.
Experience serving as a business, process, or control owner during regulatory examinations, compliance reviews, and audits.
Project management, process improvement, or change-management experience.

Responsibilities

Provide leadership and accountability for Deposit Operations’ compliance with applicable federal and state laws, regulations, regulatory guidance, and WSECU policies governing consumer, business, and specialized deposit products and services.
Maintain working knowledge of deposit-related regulatory requirements and translate regulatory changes into operational, product, system, process, and control requirements.
Oversee regulated and complex deposit functions, including Courtesy Pay, escheatment, IRS/tax reporting, garnishments, levies, subpoenas, specialized accounts, statements, notices, and disclosures.
Evaluate regulatory, operational, financial, member, and reputational risks associated with deposit products, system and process changes, exceptions, and operational decisions.
Partner with Compliance, Legal, Risk, Audit, Product, Core Banking, and Digital Systems to incorporate regulatory and control requirements into products, systems, and operating processes.
Serve as a key business and subject-matter owner during regulatory examinations, audits, and compliance reviews, and ensure identified issues are addressed thoroughly and sustainably.
Promote risk awareness and accountability while ensuring employees have the knowledge, guidance, and tools to make sound, member-focused decisions consistent with regulatory and policy requirements.
Lead Deposit Operations with accountability for accuracy, timeliness, quality, member service, operational resilience, and consistent execution across deposit products and services.
Maintain knowledge of deposit products, complex account structures, ownership types, servicing requirements, and operational processes to support effective leadership and decision-making.
Provide operational expertise during product development and change, identifying servicing requirements, member impacts, operational capabilities, and implementation needs.
Ensure new and existing products can be administered and supported throughout their lifecycle and that operational processes deliver intended member and business outcomes.
Act as an escalation point for complex and sensitive member, product, operational, and service issues, using sound judgment, problem-solving, and timely decision-making.
Maintain sufficient technical expertise to lead the Deposit Operations business systems function, evaluate solutions, understand system logic, dependencies, and risk, direct Business Systems Analysts, and remain accountable for business outcomes.
Maintain technical knowledge of Symitar functionality, configuration, PowerOns/RepGens, system outputs, integrations, and deposit-processing logic to identify issues, evaluate solutions, and partner effectively with technical teams.
Lead and direct Business Systems Analysts responsible for requirements, testing, system analysis, data analysis, process improvement, and operational enablement.
Establish business testing, validation, and sign-off expectations for deposit-related system and product changes before implementation.
Understand system dependencies and integrations affecting deposit products and evaluate downstream member, operational, regulatory, and control impacts of technology changes.
Represent Deposit Operations on cross-functional projects and ensure operational, member, regulatory, technical, and control requirements are identified and addressed throughout initiatives.
Evaluate implementation risks, dependencies, and downstream impacts, and escalate issues that could affect members, compliance, operations, or business outcomes.
Manage the performance, risk, and compliance of key Deposit Operations vendors in alignment with WSECU’s Vendor Management requirements.
Lead with a servant-leadership mindset, prioritizing employee growth, well-being, development, and success while maintaining high-performance expectations.
Set clear expectations and provide consistent coaching, feedback, recognition, performance management, and development opportunities.
Develop sustainable cross-training, succession-planning, and knowledge-management practices for critical and specialized responsibilities.
Empower employees to exercise judgment and solve problems while providing appropriate guidance and support for complex, sensitive, or high-risk situations.

Benefits

Competitive base pay of $83,992.33–$125,988.49 annually, dependent on relevant qualifications, plus an annual discretionary incentive plan and benefits package.
Target starting pay of $83,992.33–$104,990.41 annually, typically within the first half of the range; offers depend on individual role-relevant qualifications and do not take pay history into account.
Annual merit and other pay increases provide room for growth through tenure in the position.
Medical, dental, vision, and life insurance, with premium options covered by WSECU.
Full-time regular employees accrue general leave and sick leave monthly; part-time employees accrue general leave monthly.
11 paid holidays.
Employer-paid long-term disability and long-term care plan for full-time employees.
Employer-paid long-term care plan for part-time employees.
401(k) with an 8.5% contribution by WSECU, beginning in the first quarter after one year of service.
Paid volunteer leave.
Tuition assistance.
Employee Assistance Program and employee discounts.