Deposit Services Intern

First National Bank•Altavista, VA

About The Position

First National Bank is seeking a highly motivated college intern to support its Deposit Services team, including Deposit & Branch Operations, Payments, and Digital Banking & Customer Support. The intern will assist with daily operational tasks, complete project-based assignments, and contribute to payments and digital banking initiatives. The internship provides hands-on exposure to deposit operations, electronic payments, digital banking platforms, and customer support in a community bank environment. Structured training and oversight will help the intern learn how the Bank serves customers and keeps deposit and payment channels accurate, secure, and efficient. The intern will work with team members on operational support, data analysis, pricing analysis, project assignments, and the development of training or customer-facing materials. The position offers mentorship, exposure to senior leadership, and experience across deposit operations, payments, and digital banking.

Requirements

Be at least 18 years of age.
Have a high school diploma or equivalent.
Have completed at least two years of college and be currently enrolled in a college or university program such as criminal justice, finance, business, analytics, cybersecurity, or another related field.
Be available to work up to 40 hours per week during summer months, from mid-May through mid-August, and be punctual and dependable.
Have strong analytical and problem-solving skills, including the ability to gather data, pay attention to detail, and draw sound conclusions.
Have an interest in learning deposit operations, electronic payments, digital banking, and banking regulations, and be able to build proficiency over time.
Have working knowledge of Microsoft Office, especially Excel and Word, and comfort using bank systems.
Be flexible and adaptable to support team needs as required.

Responsibilities

Assist Deposit & Branch Operations, Payments, and Digital Banking & Customer Support with daily operational support, including data processing, daily review activities, and follow-up tracking.
Gather, organize, and analyze data for payments and digital banking initiatives, including ACH, remote deposit capture, wires, bill pay, positive pay, online banking, and mobile banking.
Prepare summaries of payment volumes, digital banking activity, and service trends for internal reviews and team discussions.
Complete a pricing analysis project for the Deposit Services leadership team.
Support project-based assignments related to payments, digital banking, process improvement, and enhancing the customer experience.
Assist in developing training materials, procedures, reference guides, or customer-facing resources related to deposit services, payments, and digital banking.
Collaborate with team members to ensure accurate documentation and adherence to regulatory and internal requirements.