Deposit Services Fraud Advisor

Delta Community Credit Union•Atlanta, GA

10d•Hybrid

About The Position

The Deposit Services Fraud Advisor performs functions to prevent fraud and reduce fraudulent losses across multiple channels, including wires, online account takeover, new accounts, loans, deposits, check kiting, member-to-member transfers, ACH, mobile services, and identity theft. The Advisor monitors Verafin alerts and daily reports covering ATM, remote deposit, and shared branch deposits, and assists members, branches, internal departments, and external entities with fraud-related inquiries and support. The role processes applicable Regulation E cases involving unauthorized ATM-channel check deposits or withdrawals, responds to member inquiries through a department inbox, and provides documentation or images to other financial institutions investigating fraud at Delta Community Credit Union. The Advisor also reviews and processes FraudNet alerts to stop Bill Pay fraud, PING alerts to stop fraudulent check orders, and FRAUD.RPT reports to confirm member victim fraud. The Advisor works with the Bank Secrecy Act team by providing account information for Suspicious Activity Reports involving large losses or elder abuse, and complies with credit union policies and procedures, including those relating to Regulation E and the Bank Secrecy Act. The position also processes inbound and outbound collections letters requesting payment to or from other financial institutions and practices safety-conscious behaviors in operational processes and procedures. The position is full-time and based at the Administrative Office – Riverwood 200. It may offer work-from-home opportunities depending on performance and departmental needs.

Requirements

High school diploma or equivalent.
At least 2 years of experience preventing and monitoring financial account fraud.
Proficiency with Microsoft Word and Excel.
Organized and detail-oriented, with the ability to multitask and meet established deadlines.
Good oral and written communication skills.
Knowledge of branch operations and membership requirements.
Ability to review data and recognize potential fraud red flags.
Ability to perform and make decisions under ambiguous conditions on a daily basis.
Ability to multitask in a fast-paced environment.
Ability to work independently with minimal supervision.
Compliance with credit union policies and procedures, including those related to Bank Secrecy Act regulations.
Must be legally authorized to work in the United States without current or future employer sponsorship.

Nice To Haves

Bachelor's degree in Business or a related field of study.
Strong knowledge of Regulation E and Regulation CC.
Overall knowledge of the credit union industry and Delta Community Credit Union procedures and policies.
Working knowledge of credit union systems, including Verafin, Akcelerant, Symitar, AX, Image Center, and Digital Insights.
Experience interpreting account information to make recommendations and decisions that achieve positive results for the credit union and the member.

Responsibilities

Monitor Verafin alerts to help prevent fraud involving identity theft, suspicious check deposits, and unusual transaction behavior.
Monitor reports as needed to identify and prevent fraud involving identity theft, suspicious check deposits, and unusual transaction behavior.
Support accounts that have experienced fraud.
Timely process applicable Regulation E claims.
Respond professionally by phone to members and non-members about fraudulent scenarios.
Respond promptly to department inbox inquiries.
Process inbound and outbound collections letters requesting payment to or from other financial institutions.
Monitor fraud across channels including wires, online account takeover, new accounts, loans, deposits, check kiting, member-to-member transfers, ACH, mobile services, and identity theft.
Monitor daily reports covering ATM, remote deposit, and shared branch deposit channels.
Assist members, branches, internal departments, and external entities with fraud-related calls and inquiries.
Provide documentation and pictures to other financial institutions for fraud cases that occurred at Delta Community Credit Union.
Review and process FraudNet alerts to stop Bill Pay fraud, PING alerts to stop fraudulent check orders, and FRAUD.RPT reports to confirm member victim fraud.
Work with the Bank Secrecy Act team by providing account information for Suspicious Activity Reports involving large losses or elder abuse cases.
Comply with credit union policies and procedures, including those related to Regulation E and Bank Secrecy Act regulations.
Practice safety-conscious behaviors in operational processes and procedures.