Fraud Detection Sr Specialist - Deposit Fraud

Citizens • Pittsburgh, PA

12h • Hybrid

About The Position

As a Fraud Detection Sr. Specialist in Citizens’ Fraud Detection group, you will help protect customers, maintain service standards, and ensure the integrity of financial transactions. You will review products and account activity to detect and prevent potential fraud, assess risk, and apply compliance and verification procedures. The role includes holistic customer-account reviews, tracking and actioning cases within regulatory and internal timeframes, and recommending and applying appropriate actions to restore compromised accounts and resolve fraudulent activity.

You will conduct moderately complex analytical reviews of data and documentation, investigate account activity, and document clear findings. You will resolve cases through independent research and interactions with customers, colleagues, and business partners, with a strong focus on customer satisfaction. The schedule is 40 hours per week: Tuesday, 5:00 a.m.–3:30 p.m., and Wednesday through Saturday, 5:00 a.m.–1:00 p.m. The position requires three days in the office and two days working from home.

Requirements

• High school degree or equivalent.
• At least 1 year of fraud investigations experience.
• Strong organizational, technical, and analytical skills.
• Ability to multitask and work efficiently in a high-volume, fast-paced, deadline-oriented environment.
• Ability to learn and apply new concepts quickly.
• Excellent written and verbal communication and customer experience skills.
• Ability to identify fraud trends and conduct enhanced account reviews.
• Experience monitoring, reviewing, and analyzing account activity to identify fraud or suspicious activity.

Nice To Haves

• Associate degree.
• At least 3 years of banking or other professional experience in analysis and/or the financial services industry.
• Knowledge of the bank’s products, services, customers, and geographic locations, and the potential fraud risks associated with those activities.
• Experience monitoring, reviewing, and analyzing account activity to identify fraud or suspicious activity.

Responsibilities

• Perform moderately complex analytical reviews of data and documentation, including customer data and material related to fraud or risk activities.
• Review accounts for fraudulent activity and take appropriate action according to department procedures.
• Meet internal service-level agreements and maintain diligence in investigations.
• Document investigation results clearly and in detail.
• Interact with external customers, department colleagues, and internal and external business partners.
• Resolve findings through independent research and direct interactions, with a strong focus on customer satisfaction.
• Research and analyze account activity to assess risk and identify potential fraud.
• Track and action cases within regulatory and internal timeframes.
• Apply appropriate actions and recommendations to restore account integrity and resolve fraudulent activity.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED