Fraud Detection Sr Specialist- OLB

Citizens • Pittsburgh, PA

1d • Hybrid

About The Position

As a Fraud Detection Sr. Specialist in Citizens’ Fraud Detection group, you will help protect customers, maintain service standards, and ensure the integrity of financial transactions. You will review products and account activity to prevent and detect potential fraud, research and assess risk, and apply compliance and verification procedures when conducting holistic customer-account reviews. You will track and action cases within regulatory and internal timeframes, determine appropriate actions for compromised accounts, and recommend steps to restore account integrity and resolve fraudulent activity.

The role requires analytical, proactive, and independent work in a fast-paced environment. It includes interactions with external customers, colleagues, and internal and external business partners, with a strong focus on customer satisfaction. The schedule is 40 hours per week, 10:30 a.m.–7 p.m. Monday through Friday, with two days in the office and three days working from home.

Requirements

• High school degree or equivalent.
• At least 1 year of fraud investigations experience.
• Strong organizational, technical, and analytical skills.
• Ability to multitask and work efficiently in a high-volume, fast-paced, deadline-oriented environment.
• Ability to learn and apply new concepts quickly.
• Excellent written and verbal communication and customer experience skills.
• Ability to identify fraud trends and conduct enhanced account reviews.
• Experience monitoring, reviewing, and analyzing account activity to identify fraud or suspicious activity.

Nice To Haves

• Associate degree.
• 3 or more years of banking or professional experience in analysis and/or the financial services industry.
• Knowledge of the bank’s products, services, customers, and geographic locations, and the potential fraud risks associated with those activities.
• Experience monitoring, reviewing, and analyzing account activity to identify fraud or suspicious activity.

Responsibilities

• Perform moderately complex analytical reviews of data and documentation, including customer data and reviews for fraud or risk activities.
• Review accounts for fraudulent activity and take appropriate actions in accordance with department procedures.
• Meet internal SLAs, maintain diligence, and document investigation results clearly and in detail.
• Interact with external customers, department colleagues, and internal and external business partners.
• Resolve findings through independent research and direct interaction with customers, colleagues, and business partners, with a focus on customer satisfaction.
• Track and action cases within regulatory and internal timeframes.
• Recommend and apply appropriate actions for compromised accounts to restore account integrity and resolve fraudulent activity.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED