Lead Specialist- Digital Fraud Detection

KeyBank • Brooklyn, OH

2d • Hybrid

About The Position

As part of Fraud Services, the Fraud Detection and Risk Analysis (FDRA) team works to detect and prevent fraud, minimize losses to the bank, and protect customers. The Lead Specialist performs complex, specialized work to identify suspected Digital Banking fraud by reviewing deposit accounts and online banking. The role examines electronically initiated transactions and related activity to confirm or disprove suspected fraud, mitigate risk, and support account resolution. The position is hybrid, requiring at least two in-office days each week, with Wednesday and Thursday specified as in-office days. Training lasts two to three weeks, Monday through Friday between 8:00 a.m. and 6:00 p.m. ET. After training, the role works Monday through Friday, with possible Saturdays, on one of two schedules: 12:30 p.m.–9:00 p.m. ET or 2:30 p.m.–11:00 p.m. ET. These schedules receive a 10% shift differential. The position is eligible for a base hourly rate of $18.75–$25.00, with placement based on factors including skills, experience, and location. Incentive compensation may also include production, commission, and/or discretionary incentives.

Requirements

• High school diploma or equivalent.
• At least 2 years of banking operations and/or fraud operations experience.
• Accuracy and organizational skills.
• Ability to manage multiple diverse tasks simultaneously.
• Ability to complete functions within available timeframes and meet service-level agreements to ensure regulatory compliance.
• Written and verbal communication skills.
• Ability to analyze, solve problems, and make decisions effectively and independently.
• Digital proficiency in MS Office 365 and comfort navigating multiple systems in a fast-paced environment.
• Working knowledge of business concepts, tools, and processes for making sound decisions in diverse situations.
• Working knowledge of customer service concepts and techniques, and ability to meet or exceed customer needs and expectations.
• Working knowledge of back-office operations, including banking transaction processing and records management.
• Working knowledge of major production application systems used to deliver services to internal and external clients.
• Working knowledge of established targets and ability to drive critical activities to completion.
• Working knowledge of accuracy requirements and ability to complete tasks precisely.
• Working knowledge of approaches and tools for recognizing, anticipating, and resolving organizational, operational, or process problems.
• Working knowledge of Gemba Kaizen methodology and iterative process improvement.
• Working knowledge of continuous personal growth and learning, including assessing one's strengths, limitations, and interests.
• Working knowledge of approaches for dealing with change and ability to adapt to a changing environment.
• Working knowledge of collaborative techniques and ability to work constructively with diverse individuals and groups.
• Working knowledge of effective communication concepts and techniques.
• Basic understanding of processes and tools for assessing and controlling organizational risk.
• Ability to demonstrate Key’s Values and abide by Key’s Code of Conduct.

Nice To Haves

• Bachelor's degree in a relevant field or school.

Responsibilities

• Analyze electronic transactions and activities that appear to indicate fraud, and provide detailed documentary evidence supporting findings.
• Take precautionary measures on accounts or transactions to mitigate risk to KeyBank and its clients, and provide direction to supported lines of business.
• Communicate information about deposit fraud suspects to account relationship officers, corporate investigations, and area management.
• Document daily reviews and analysis of suspect transactions, and provide area management with reports summarizing current efforts.
• Obtain and provide detailed documentary evidence supporting confirmed fraud activity.
• Maintain ongoing communication with internal and external clients regarding account resolution.
• Perform other specialized tasks when required.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED