Digital Fraud Specialist

First National Bank Texas • Killeen, TX

1d

About The Position

The Digital Fraud Specialist investigates Digital Banking fraud alerts and communicates with bank employees, financial institutions, account holders, and Corporate Security by phone, email, and pre-scripted letters. The role requires accurate and timely completion of tasks, sound decisions on routine issues, and adherence to company policy, department procedures, and assigned approval limits. Regular and predictable attendance and punctuality are required. Position level depends on experience.

Requirements

• High school diploma or equivalent.
• At least 18 years of age.
• Working knowledge of Microsoft Office and general office equipment.
• Ability to communicate professionally, verbally and in writing.
• Ability to work independently to meet deadlines while remaining flexible.
• Well-organized, with sharp attention to detail.
• Ability to work with frequent interruptions and perform repetitive tasks.
• Ability to demonstrate emotional control under stress and strict deadlines.
• Strong customer service skills with internal and external customers.
• Must successfully pass a background investigation according to company policy.
• Ability to get along with co-workers and work effectively in a team environment.

Responsibilities

• Investigate Digital Banking fraud alerts.
• Communicate with bank employees, financial institutions, account holders, and Corporate Security using phone, email, and pre-scripted letters.
• Complete tasks accurately and in a timely manner.
• Make decisions on routine issues and complete assigned tasks according to company policy, department procedures, and assigned approval limits.
• Maintain regular and predictable attendance and punctuality.
• Perform other tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED