Lead Specialist- Digital Fraud Detection

KeyBank • Brooklyn, OH

22h • $19 - $25 • Hybrid

About The Position

As part of Fraud Services, the Fraud Detection and Risk Analysis (FDRA) team focuses on detecting and preventing fraud to minimize losses to the bank and strengthen customer relationships. The team takes a proactive approach to fraud detection to protect the bank and its customers while providing shareholder value.

The Lead Specialist performs complex, specialized work to identify suspected digital banking fraud, reviewing deposit accounts and online banking activity. The role examines electronically initiated transactions in detail to confirm or disprove suspected fraud and related activity.

The position is hybrid, requiring at least two days in the office each week in Cleveland, Ohio; Buffalo, New York; and Albany, New York. Training lasts two to three weeks, Monday through Friday between 8 a.m. and 6 p.m. Eastern Time. After training, the schedule is Monday through Friday, with possible Saturdays. Available schedules are 12:30 p.m.–9 p.m. or 2:30 p.m.–11 p.m. Eastern Time, with a 10% shift differential. In-office days are Wednesday and Thursday.

Requirements

• High school diploma or equivalent.
• At least 2 years of banking operations and/or fraud operations experience.
• Accuracy and organizational skills.
• Ability to manage multiple diverse tasks simultaneously.
• Ability to complete functions within available timeframes and meet service-level agreements to ensure regulatory compliance.
• Written and verbal communication skills.
• Ability to analyze, solve problems, and make decisions effectively and independently.
• Digital proficiency with Microsoft Office 365 and comfort navigating multiple systems in a fast-paced environment.
• Working knowledge of business concepts, tools, and processes, and the ability to apply that knowledge to diverse situations.
• Working knowledge of customer service concepts and techniques, with the ability to meet or exceed customer expectations.
• Working knowledge of back-office operations, including banking transaction processing and records management.
• Working knowledge of major production application systems used to deliver services to internal and external clients.
• Working knowledge of the importance of meeting or exceeding established targets and driving critical activities to completion.
• Working knowledge of accuracy and the ability to complete tasks precisely.
• Working knowledge of approaches and tools for recognizing, anticipating, and resolving organizational, operational, or process problems.
• Working knowledge of Gemba Kaizen concepts and principles, with the ability to identify and eliminate waste through iterative process improvements.
• Working knowledge of continuous personal growth and learning, including accurately assessing strengths, limitations, and interests for self-development.
• Working knowledge of approaches to dealing with change and the ability to adapt to a changing environment.
• Working knowledge of collaborative techniques and the ability to work constructively with diverse individuals and groups.
• Working knowledge of effective communication concepts and techniques, including accurately transmitting, receiving, and interpreting information and needs.
• Basic understanding of processes and tools for assessing and controlling organizational risks.
• Demonstrate Key’s Values and abide by Key’s Code of Conduct.

Nice To Haves

• Bachelor's degree in a relevant field or from a relevant school.

Responsibilities

• Analyze electronic transactions and activities that may indicate fraud, and provide detailed documentary evidence supporting findings.
• Take precautionary measures on accounts or transactions to mitigate risk to KeyBank and its clients, and provide direction to supported lines of business.
• Communicate information about deposit fraud suspects to account relationship officers, corporate investigations, and area management.
• Document daily reviews and analyses of suspect transactions and provide area management with reports summarizing current efforts.
• Obtain and provide detailed documentary evidence supporting confirmed fraud activity.
• Maintain ongoing communication with internal and external clients regarding account resolution.
• Perform other specialized tasks as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED