Fraud Detection Analyst

Flagstar Bank • Hicksville, OH

1d • $19 - $31

About The Position

The Fraud Detection Analyst protects the Bank’s assets by proactively identifying and mitigating fraudulent activity. The role reviews daily fraud detection reports, analyzes suspicious transactions, and makes timely, risk-based decisions to prevent losses. It follows established procedures to resolve fraud cases accurately and on time while supporting a secure banking experience for customers. The analyst also responds to fraud-related inquiries and works with internal and external stakeholders and industry peers to strengthen fraud prevention efforts.

The position is located in Hicksville, NY, and works 10:30 a.m. to 7 p.m., Monday through Friday. The role requires a moderate degree of physical exertion and stamina, such as standing, sitting, walking, driving, or infrequent lifting.

Requirements

• High school diploma or equivalent (GED, HiSET, TASC, or foreign equivalent).
• At least 5 years of branch banking experience and/or at least 3 years of fraud experience.
• Understanding of common fraud types, including phishing, account takeover, and social engineering.
• In-depth knowledge of common check fraud schemes, including forged, counterfeit, altered, and washed checks; check kiting; third-party fraud; remote deposit capture fraud; and fraudulent endorsements.
• Ability to identify fraud patterns and apply appropriate mitigation strategies.
• Understanding of fraud typologies and escalation protocols.
• Understanding of regulatory structures, Regulation CC, Uniform Commercial Code Articles 3 and 4, and Regulation E.
• Proficiency in Microsoft Office and fraud monitoring tools.
• Ability to navigate multiple systems quickly and accurately.
• Familiarity with web browsers such as Edge, Chrome, Safari, and Firefox, and mobile operating systems such as Android and iOS.
• Strong analytical and critical-thinking skills.
• Clear and professional verbal and written communication skills.
• Ability to work under pressure and manage multiple priorities.
• Detail-oriented, with a continuous-improvement mindset.
• High level of integrity and confidentiality.
• Ability to build and maintain effective stakeholder relationships through clear communication, proactive collaboration, and cross-functional insights.
• Ability to build trusted internal or external client relationships by identifying needs and providing tailored solutions.
• Ability to support a positive work culture and productive work environment.

Responsibilities

• Analyze daily detection reports to identify potential fraud.
• Make real-time decisions on transaction clearance, extended holds, account flags, and service restrictions.
• Investigate suspicious transactions and escalate complex cases to senior fraud specialists as needed.
• Monitor and resolve outstanding fraud alerts and ensure timely alert disposition.
• Document findings and actions in accordance with internal protocols.
• Maintain department logs and prepare metrics for management reporting.
• Respond to “fraud in progress” alerts and inquiries from branch personnel.
• Place outbound calls to verify transactions submitted via Zelle, external transfers, mobile deposit, and bill pay.
• Provide guidance to internal teams and customers affected by account holds, escalations, or fraud-related restrictions.
• Communicate fraud decisions and next steps clearly and professionally.
• Open and manage cases with vendors to resolve issues.
• Partner with internal departments to enhance fraud detection strategies and promote awareness.
• Participate in fraud trend discussions and contribute to system enhancement initiatives.
• Perform special projects and additional duties and responsibilities as required.
• Adhere to applicable regulatory and compliance policies and standards, complete required compliance training, and maintain compliance with applicable federal, state, and local laws and regulations.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Comprehensive leave program
• Variable incentives, bonuses, commissions, or other awards may be included in total compensation as outlined in the offer of employment.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED