Fraud Detection Sr Specialist- OLB

Citizens Financial Group • Pittsburgh, PA

22h • Hybrid

About The Position

As a Fraud Detection Sr. Specialist in Citizens’ Fraud Detection group, you will help protect customers, maintain high service standards, and safeguard the integrity of financial transactions. The role reviews products and account activity to prevent and detect possible fraud, assess risk, and apply compliance and verification procedures through a holistic review of customer accounts.

You will track and action cases within regulatory and internal timeframes, determine appropriate actions for compromised accounts, and make recommendations to restore account integrity and resolve fraudulent activity. The position involves research and analysis, clear documentation of investigation results, and interactions with external customers, colleagues, and internal and external business partners, with a focus on customer satisfaction.

Requirements

• High school degree or equivalent.
• At least 1 year of fraud investigations experience.
• Strong organizational, technical, and analytical skills.
• Ability to multitask and work efficiently in a high-volume, fast-paced, deadline-oriented environment.
• Ability to learn and apply new concepts quickly.
• Excellent written and verbal communication and customer experience skills.
• Experience monitoring, reviewing, and analyzing account activity to identify fraud or suspicious activity.

Nice To Haves

• Associate degree.
• At least 3 years of banking or other professional experience in analysis and/or the financial services industry.
• Knowledge of the bank’s products, services, customers, geographic locations, and associated potential fraud risks.
• Experience monitoring, reviewing, and analyzing account activity to identify fraud or suspicious activity.

Responsibilities

• Conduct moderately complex analytical reviews of data and documentation, including customer data and potential fraud or risk activity.
• Review accounts for fraudulent activity and take appropriate actions according to department procedures.
• Meet internal service-level agreements and document investigation results clearly and in detail.
• Track and action cases within required regulatory and internal timeframes.
• Research findings independently and resolve them through direct interaction with customers, colleagues, and business partners.
• Recommend and apply actions to restore compromised account integrity and resolve fraudulent activity.
• Identify fraud trends and conduct enhanced account reviews.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED