Fraud Detection Sr Specialist - Deposit Fraud

Citizens Financial Group • Pittsburgh, PA

1d • Hybrid

About The Position

As a Fraud Detection Sr. Specialist on Citizens’ Fraud Detection team, you will help protect customers, maintain service standards, and safeguard the integrity of financial transactions. You will review products and account activity to prevent and detect potential fraud, assess risk, and apply compliance and verification procedures while taking a holistic view of customer accounts.

The role involves tracking and actioning cases within regulatory and internal timeframes, investigating compromised accounts, and recommending or applying actions to restore account integrity and resolve fraudulent activity. You will conduct research, document investigation results, and work with customers, colleagues, and business partners with a focus on customer satisfaction.

The position is scheduled for 40 hours per week. The schedule is Tuesday, 5:00 a.m.–3:30 p.m., and Wednesday through Saturday, 5:00 a.m.–1:00 p.m. The position requires three days in the office and two days working from home.

Requirements

• High school degree or equivalent.
• At least 1 year of fraud investigations experience.
• Strong organizational, technical, and analytical skills.
• Ability to multitask and work efficiently in a high-volume, fast-paced, deadline-oriented environment.
• Ability to learn and apply new concepts quickly.
• Excellent written and verbal communication and customer experience skills.
• Ability to identify fraud trends and conduct enhanced account reviews.
• Experience monitoring, reviewing, and analyzing account activity to identify fraud or suspicious activity.

Nice To Haves

• Associate degree.
• At least 3 years of banking experience, professional experience in analysis, and/or experience in the financial services industry.
• Knowledge of the bank’s products, services, customers, and geographic locations, and the potential fraud risks associated with those activities.
• Experience monitoring, reviewing, and analyzing account activity to identify fraud or suspicious activity.

Responsibilities

• Perform moderately complex analytical reviews of data or documentation, including customer data and potential fraud or risk activity.
• Review accounts for fraudulent activity and take appropriate actions according to department procedures.
• Track and action cases within regulatory and internal timeframes.
• Meet internal service-level agreements and maintain diligence in investigations.
• Document clear and detailed investigation results.
• Resolve findings through independent research and direct interaction with customers, colleagues, and business partners.
• Recommend or take appropriate actions to restore the integrity of compromised accounts and resolve fraudulent activity.
• Maintain a strong focus on customer satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED