Fraud Detection Analyst

Flagstar Bank•Hicksville, NY

About The Position

The Fraud Detection Analyst protects the Bank’s assets by proactively identifying and mitigating fraudulent activity. The role reviews daily fraud detection reports, analyzes suspicious transactions, and makes timely, risk-based decisions to prevent losses. The analyst follows established procedures to resolve fraud cases accurately and on time, supports a secure banking experience for customers, responds to fraud-related inquiries, and collaborates with industry peers to strengthen fraud prevention efforts. The position is located in Hicksville, NY, and the stated work hours are 10:30 a.m. to 7:00 p.m., Monday through Friday. The role requires adherence to regulatory and compliance policies and applicable federal, state, and local laws. It also includes special projects and other duties as required.

Requirements

High school diploma or equivalent (GED, HiSET, TASC, or foreign equivalent).
At least 5 years of branch banking experience and/or at least 3 years of fraud experience.
Understanding of common fraud types, including phishing, account takeover, and social engineering.
In-depth knowledge of common check fraud schemes, including forged, counterfeit, altered, kited, and washed checks; third-party fraud; remote deposit capture fraud; and fraudulent endorsements.
Ability to identify fraud patterns and apply appropriate mitigation strategies.
Familiarity with fraud detection systems and banking platforms such as DNA, Nautilus, Salesforce, Compass, and Partnercare.
Understanding of Regulation CC, Uniform Commercial Code Articles 3 and 4, and Regulation E.
Understanding of fraud typologies and escalation protocols.
Proficiency in Microsoft Office and fraud monitoring tools.
Ability to navigate multiple systems quickly and accurately.
Familiarity with web browsers including Edge, Chrome, Safari, and Firefox.
Understanding of Android and iOS mobile operating systems.
Strong analytical and critical-thinking skills.
Clear and professional verbal and written communication skills.
Ability to work under pressure and manage multiple priorities.
Detail-oriented approach and continuous-improvement mindset.
High level of integrity and confidentiality.
Ability to build and maintain effective stakeholder relationships through clear communication, proactive collaboration, and cross-functional insights.
Ability to align relationship-building efforts with enterprise goals and deliver tailored solutions to internal or external clients.
Ability to support a positive work culture and productive relationships with customers and stakeholders.
Moderate physical exertion and stamina, such as standing, sitting, walking, driving, or infrequent lifting.

Responsibilities

Analyze daily fraud detection reports to identify potential fraud.
Make real-time, risk-based decisions about transaction clearance, extended holds, account flags, and service restrictions.
Investigate suspicious transactions and escalate complex cases to senior fraud specialists as needed.
Monitor and resolve outstanding fraud alerts and ensure timely alert disposition.
Document findings and actions in accordance with internal protocols.
Maintain department logs and prepare metrics for management reporting.
Respond to fraud-in-progress alerts and inquiries from branch personnel.
Make outbound calls to verify transactions submitted through Zelle, external transfers, mobile deposit, and bill pay.
Guide internal teams and customers affected by account holds, escalations, or fraud-related restrictions.
Communicate fraud decisions and next steps clearly and professionally.
Open and manage vendor cases to resolve issues.
Partner with internal departments to enhance fraud detection strategies and promote awareness.
Participate in fraud trend discussions and contribute to system enhancement initiatives.
Perform special projects and additional duties as required.
Complete required compliance training and adhere to relevant policies, standards, and laws.