Deposit Operations Specialist

Home State Bank•Crystal Lake, IL

19h

About The Position

The Deposit Operations Specialist supports the overall efficiency of a cross-functional Deposit Operations department. The role reviews fraud claims, Regulation E disputes, and merchant chargebacks to determine liability and ensure compliance with requirements and deadlines. It also helps manage delinquent accounts, reviews daily non-sufficient-funds reports, identifies potential risk patterns, and provides backup coverage for other Deposit Operations roles. The specialist investigates claims using various systems and communicates with merchants, payment processors, vendors, banks, Fiserv, customers, and other relevant parties to gather information and resolve disputes. The position also supports other deposit-processing activities, project oversight, and Wire Department coverage as needed.

Requirements

High school diploma or GED.
Ability to communicate by telephone with customers, including customers who may be upset or emotional.
Strong attention to detail and accuracy when processing customer and bank transactions.
Internal and external customer relations skills.
Excellent verbal and written communication skills for interacting with customers, team members, and management.
Good organizational skills.
Good computer and word-processing skills.
Knowledge of Regulation E requirements and ability to meet compliance timeframes.

Nice To Haves

At least two years of banking experience is preferred.
Experience reviewing fraud alerts and identifying potential fraud patterns and trends is desirable.

Responsibilities

Analyze customer-submitted fraud claims, Regulation E disputes, and merchant chargebacks to determine liability, deadlines, and compliance requirements.
Investigate claims using various systems and communicate with merchants, payment processors, vendors, banks, Fiserv, and other relevant parties to collect information and resolve disputes.
Use reporting tools to identify risks and potential fraud, and take appropriate actions such as disabling access devices, returning transactions, or escalating matters to management.
Review and complete the daily NSF report and decide whether items should be paid or returned.
Contact customers about overdrawn balances and manage delinquent accounts through phone calls, emails, and mail.
Answer inbound calls and inquiries from team members and customers regarding fraud, charge-offs, delinquent accounts, and other financial matters.
Balance general ledger accounts as assigned.
Provide project oversight for Deposit Operations and assist with other tasks assigned by management.
Process returned items, non-posts, stop payments, and Federal Reserve adjustments.
Review foreign items, returned mail, proof adjustments, and mobile deposits.
Validate deposit and customer file maintenance.
Respond to deposit verification requests.
Provide backup coverage for the Wire Department and other Deposit Operations roles.
Perform other related duties as assigned.

Benefits

Medical coverage through BCBS, with two PPO options, HSA, and HMO.
Dental PPO coverage through BCBS.
Vision coverage through BCBS EyeMed.
Company-paid life and AD&D insurance ($50,000).
Company-paid long-term disability insurance.
401(k) eligibility after 90 days.
Company 401(k) match of 3% after one year.
Two weeks of paid vacation.
One week of Paid Leave for All Workers.
Eleven paid FDIC holidays.
One floating personal holiday.
Tuition reimbursement for courses and books up to $6,000 annually, per policy.
Employee appreciation events, including an annual holiday party.
Collaborative and supportive workplace focused on professional growth and community involvement.