Deposit Operations Specialist

Kennebec Savings Bank•Augusta, ME

About The Position

The Deposit Operations Specialist is primarily responsible for maintaining deposit and safe deposit box accounts, quality-controlling account maintenance, processing exception items, performing HSA and IRA custodial duties, and supporting Bank staff with internal inquiries. The role maintains customer records and processes account changes and related documentation in accordance with Bank policies, procedures, and regulatory requirements. It also reviews IRA and HSA transactions and files, supports research and error resolution, and provides guidance and training to Bank staff and customers as needed. The specialist handles other operations tasks, including tax reporting, end-of-year tax form review, back-office transactions, and mail processing. When required, the role backs up payment services functions such as wire transfers, card servicing, statement and notice rendering, and items processing. The specialist maintains knowledge of Bank products and services, participates in community organizations and events, represents the Bank in the community, and performs other duties as required.

Requirements

High school graduate.
1 to 3 years of experience in electronic banking, including knowledge of Regulation E and ACH rules.
Proficiency in Microsoft Office, including Outlook, Excel, and Word.
Ability to prioritize and organize workflow, pay close attention to detail, and handle multiple jobs.
Ability to analyze problem situations and determine appropriate resolution options.
Ability to communicate clearly by telephone, converse with customers for extended periods, and listen effectively.
High degree of ethics and ability to maintain confidentiality of customers and accounts.
Friendly, courteous, and sensitive to the needs of customers and coworkers.
Ability to lift files and other documents weighing approximately 20 pounds.
Ability to read and work with computer reports.
Ability to stand or sit for extended periods and spend extended periods operating a computer keyboard and working at a computer monitor.

Nice To Haves

Experience with the Fiserv system.

Responsibilities

Maintain customer deposit and safe deposit box account records accurately in accordance with Bank policies and procedures.
Process and quality-control customer account maintenance promptly and accurately, including address changes, auto transfers, stop payments, deceased customer maintenance, and product changes.
Assist branch personnel with deposit account inquiries.
Recommend procedural enhancements to the Team Lead or Deposit Operations and Payment Services Manager to support regulatory compliance and efficiency.
Review new deposit and safe deposit box accounts and applicable documentation.
Review reports and process savings bonds, account charge-offs, and legal actions such as levies and garnishments according to established guidelines and procedures.
Maintain IRA and HSA account records and review transactions and files for appropriate regulatory and IRS reporting.
Produce annual customer correspondence as required and stay current on IRA and HSA rules, regulations, and requirements.
Provide guidance and training to Bank staff and customers as needed, and assist with research and error resolution.
Support Bank staff with internal inquiries and troubleshoot requests related to deposit and safe deposit box accounts.
Process exception items, including stop payments and non-posts; remit IOLTA and RAHF interest; and report federal and state tax withholding.
Review and quality-control end-of-year tax forms.
Back up payment services functions when required, including wire transfers, card servicing, statement and notice rendering, and items processing tasks.
Complete appropriate back-office transactions and mail processing.
Maintain knowledge of Bank products and services and use Bank products and services to understand and communicate their features and benefits.
Participate in community organizations and events and represent the Bank in the community.
Demonstrate reliable attendance and punctuality; handle telephone inquiries professionally and courteously; attend Bank meetings and relevant internal and external training; and perform other duties as required.