Deposit Operations Specialist

Midwest Heritage, A Hy-Vee Company•Chariton, IA

About The Position

The Deposit Operations Specialist supports a range of bank products and services, including customer account records, debit cards, ATMs/ITMs, online and mobile banking, remote deposits, ACH, wire transfers, and treasury management. The role uses knowledge of customer needs and banking processes to provide customer service, respond to inquiries, process maintenance requests, and research issues. Work must be completed promptly and in compliance with bank policies and applicable regulations. The position works with Midwest Heritage employees, customers, Hy-Vee employees, vendors, and outside agents conducting business with Midwest Heritage. Duties are normally performed in a general office setting in a fast-paced environment with frequent deadlines and multiple projects. Travel is minimal. The role is responsible for maintaining the privacy and confidentiality of customer, employee, bank, insurance, and financial information.

Requirements

High school diploma or equivalent.
At least 2 years of related work experience and/or education.
Friendly, positive attitude and strong written and verbal communication skills.
Ability to approach people and build relationships with employees and clients.
Self-motivation, strong work ethic, and ability to work independently with little supervision.
Critical thinking and sound judgment to identify and prioritize key issues.
Strong organization, attention to detail, multitasking, and follow-up skills.
Ability to maintain a high degree of confidentiality and present oneself professionally.
Ability to sit for long periods, talk in person and by telephone, hear, and perform repetitive motions.
Ability to see detail at near range, with or without correction.

Nice To Haves

Direct experience in a customer service role.

Responsibilities

Process exceptions, return transactions, and clearinghouse adjustments.
Process requested customer and account maintenance and conduct customer research.
Process and research disputed transactions, such as debit card disputes, in compliance with bank policies and banking regulations.
Perform daily cash and deposit balancing, and research and process exceptions.
Order applicable supplies and coordinate maintenance, new installations, and machine removals.
Process returned ACH transactions and Notifications of Change.
Maintain ACH originating profiles and monitor ACH processing for exceptions and errors.
Process outgoing and incoming domestic and international wire transfers.
Monitor Federal Reserve and correspondent bank balances and move funds as needed.
Research and resolve debit card exceptions and complete card maintenance requests.
Reconcile general ledger and internal deposit accounts and research outstanding items.
Process garnishments, levies, and other legal orders.
Support and maintain treasury management products and the account analysis system.
Monitor central cash vault inventory that supplies branches and ATMs.
Follow state and federal regulatory requirements and complete assigned training within required timeframes.
Perform quality work within deadlines, interact professionally, contribute effectively as a team member, and coordinate work with colleagues and other organizations.