Deposit Operations Specialist

Kennebec Savings Bank•Augusta, ME

3d•$21 - $29

About The Position

The Deposit Operations Specialist is primarily responsible for maintaining deposit and safe deposit box accounts, quality-controlling account maintenance, processing exception items, performing HSA and IRA custodial duties, and supporting Bank staff with internal inquiries. The role ensures records, transactions, and documentation are handled accurately, promptly, and in accordance with Bank policies, procedures, and applicable regulations. The specialist supports branch personnel and Bank staff with account questions, troubleshooting, research, and error resolution. Duties also include reviewing new account documentation and reports; processing savings bonds, charge-offs, legal actions, stop payments, and non-posts; maintaining IRA and HSA records and regulatory reporting; and handling tax-related tasks. When needed, the specialist provides backup for payment services functions, including wire transfers, card servicing, statement and notice rendering, and items processing. The role also involves maintaining knowledge of Bank products and services, participating in community organizations and events as a Bank representative, providing courteous service to customers and colleagues, attending meetings and training, and performing other assigned duties.

Requirements

High school graduate.
One to three years of experience in electronic banking, including knowledge of Regulation E and ACH rules.
Proficiency in Microsoft Office, including Outlook, Excel, and Word.
Ability to prioritize and organize workflow, maintain attention to detail, and handle multiple jobs.
Ability to analyze problem situations and determine appropriate resolution options.
Ability to communicate clearly by telephone, listen effectively, and converse with customers by telephone for extended periods.
High degree of ethics and ability to maintain customer and account confidentiality.
Friendly, courteous, and sensitive manner when working with customers and coworkers.
Ability to lift files and other documents weighing approximately 20 pounds.
Ability to read and work with computer reports.
Ability to stand or sit for extended periods and to operate a computer keyboard and work at a computer monitor for extended periods.

Nice To Haves

Experience with the Fiserv system.

Responsibilities

Maintain deposit and safe deposit box account records accurately and in accordance with Bank policies and procedures.
Process and quality-control customer account maintenance, including address changes, automatic transfers, stop payments, deceased customer maintenance, and product changes.
Assist branch personnel with deposit account inquiries and recommend procedural enhancements to the Team Lead or Deposit Operations and Payment Services Manager.
Review new deposit and safe deposit box accounts and applicable documentation.
Review reports and process savings bonds, account charge-offs, and legal actions such as levies and garnishments according to applicable guidelines and procedures.
Maintain IRA and HSA account records; review transactions and files for proper regulatory and IRS reporting; produce annual customer correspondence as required.
Keep current on IRA and HSA rules, regulations, and requirements, and provide guidance and training to Bank staff and customers as needed.
Research and help resolve IRA and HSA errors.
Support Bank staff with internal inquiries and troubleshoot requests related to deposit and safe deposit box accounts.
Process exception items, including stop payments and non-posts; remit IOLTA and RAHF interest; report federal and state tax withholding; and review and quality-control year-end tax forms.
Provide backup for payment services functions when required, including wire transfers, card servicing, statement and notice rendering, and items processing.
Complete appropriate back-office transactions and mail processing.
Maintain knowledge of Bank products and services and use Bank products and services to understand and communicate their features and benefits.
Participate in community organizations and events and represent the Bank in the community.
Maintain reliable attendance and punctuality; handle telephone inquiries professionally and courteously; attend Bank meetings and relevant training; and perform other duties as required.