Deposit Operations Service Representative

Wayne Bank • Honesdale, PA

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About The Position

The Deposit Operations Service Representative responds to internal and external customer service inquiries and requests in a timely and accurate manner, directing calls and inquiries to appropriate bank service partners for successful processing and resolution. The role supports Wayne Bank Community Offices and back-office personnel in providing customer support and ensures requests are completed within required timelines and in accordance with bank policies, procedures, and regulatory requirements.

The position processes daily exception items, overdrafts, stop payments, chargeback returns, debit card maintenance, account maintenance, delayed availability holds, and telephone transfers. It also performs deposit and card processing and related functions, including customer verifications, debit card processing and maintenance, document research requests, legal item reviews and processing, and document imaging. Other duties may be assigned. The salary grade is Service Representative I or II, based on experience.

Requirements

• High School Diploma or equivalency.
• Good communication, organizational, and interpersonal skills.
• Moderate to advanced computer skills, including knowledge of Microsoft Office, Teams, Word, and Excel.
• Effective verbal and written communication skills, good interpersonal skills, and the ability to multitask in a team-based environment are preferred.
• Knowledge of banking deposit regulations, forms, and documents is preferred.
• Prior banking, financial, deposit, and/or teller experience is preferred but not required.

Nice To Haves

• Prior banking, financial, deposit, and/or teller experience.
• Ability to multitask in a team-based environment.
• Knowledge of banking deposit regulations, forms, and documents.

Responsibilities

• Respond to internal and external customer service inquiries and requests in a timely and accurate manner.
• Direct calls and inquiries to appropriate bank service partners for processing and resolution.
• Support Community Offices and back-office personnel in providing customer support.
• Ensure customer requests are completed within required timelines and in accordance with bank policies, procedures, and regulatory requirements.
• Process daily exception items, overdrafts, stop payments, chargeback returns, debit card maintenance, account maintenance, delayed availability holds, and telephone transfers.
• Perform deposit and card processing, customer verifications, debit card processing and maintenance, document research requests, legal item reviews and processing, and document imaging.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED