Deposit Operations Representative

Southwest Missouri Bank • Carthage, MO

2d

About The Position

The Deposit Operations Representative provides prompt, courteous, and accurate customer service while assisting customers with Deposit Operations duties. The role requires maintaining working knowledge of bank products and services and serves as a specialized contact for new account check-off, account maintenance, internal account balancing, insufficient and unposted items, returned mail, Open Anywhere Support, U.S. Treasury reclamations, and processing subpoenas, court summons, and deceased accounts. The position also performs daily Deposit Operations functions, cross-trains in Operations Support, and participates in community events for SMB.

The work schedule is Monday through Friday, 8:00 or 8:30 a.m. to 5:00 or 5:30 p.m., for 40 hours per week, with Saturdays as needed. The position is largely sedentary and involves filing and using standard office equipment. It also requires the ability to sit, bend, squat, twist, and lift or carry equipment weighing up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• High school diploma or equivalent required.
• Prior teller or banking experience required.
• Professional, friendly, and outgoing personality.
• Detail-oriented and self-motivated.
• Strong communication skills.
• Excellent customer service skills.
• Ability to work as a team player.
• Working knowledge of computers, printers, and general office equipment.
• Ability to sit, bend, squat, twist, and lift or carry equipment weighing up to 50 pounds.

Nice To Haves

• College degree preferred.

Responsibilities

• Provide customer service excellence in accordance with company standards and philosophy.
• Interact with customers daily regarding bank products and services.
• Perform daily functions of the Deposit Operations group.
• Cross-train in daily functions of Operations Support.
• Participate in community events for SMB.
• Recognize opportunities to cross-sell bank products and services.
• Handle specialized Deposit Operations work, including new account check-off, account maintenance, internal account balancing, insufficient and unposted items, returned mail, Open Anywhere Support, U.S. Treasury reclamations, subpoenas, court summons, and deceased accounts.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED