Deposit Operations Representative

Shore United Bank • Easton, MD

2d • $18 - $20 • Onsite

About The Position

Shore United Bank is hiring a full-time Deposit Operations Representative I to support banking operations and help ensure a positive experience for customers and employees. The role involves operational work related to electronic transactions, debit card services, fraud investigations, account maintenance, legal matters, electronic deposit products, and customer support. The position is based at Shore Bancshares Headquarters in Easton, Maryland, and is non-exempt, with a Monday–Friday work schedule.

The representative processes and researches ATM/debit card and ACH transactions, disputes, and fraud claims; maintains records; responds to inquiries and communications; and assists bank staff with operational procedures and systems. The role also coordinates work across departments, may help train new personnel, and supports new products and processes. The employee is expected to complete required regulatory and compliance training and follow policies that support risk management, safety, and regulatory adherence.

Requirements

• High school diploma or GED equivalent.
• At least 1 year of experience successfully providing excellent customer service in a fast-paced environment.

Responsibilities

• Process banking operations work, including legal-related matters, account maintenance, analysis, and electronic deposit products.
• Provide basic assistance to bank staff on technical aspects of banking operations procedures and, when needed, help train new personnel.
• Research banking operations systems and technology problems and report findings.
• Maintain and regularly update banking operations records.
• Provide assistance in the central mail room or other banking operations units as needed.
• Process, research, and track ATM/debit card transactions and fraud; communicate with customers; balance the ATM switch; verify fee and interest reversals on disputes; and order ATM/debit cards.
• Assist with customer ACH transactions, dispute research, fee and interest reversal verification, returns, and NOCs.
• Handle check-fraud matters outside the responsibility of Branch or Risk departments, including reviewing affidavits, compiling documentation for reimbursement claims, monitoring claims, making account and general ledger entries, and returning eligible items in a timely manner.
• Respond to pertinent emails and voicemails in a timely manner and answer calls from internal and external customers.
• Learn the basics of Yellowhammer Fraud Detective and work EFT entries.
• Assist with and perform duties related to new products and processes as they are added.
• Identify opportunities to communicate affiliate products and services and refer potential customers to appropriate personnel.
• Coordinate work with department personnel and other departments to support efficient information flow.
• Follow workplace laws, policies, procedures, and practices designed to prevent harassment and unlawful discrimination.
• Report pertinent information to the immediate supervisor, compile information as requested, and provide data to appropriate bank personnel.
• Respond to inquiries from customers and bank personnel within established time frames and policies.
• Assist the immediate supervisor with administrative tasks and special projects as directed.
• Complete required regulatory and compliance training, including BSA, CRA, and ECOA training, by applicable deadlines, and support risk management, safety, and regulatory adherence.
• Demonstrate the organization’s values and principles.

Benefits

• Comprehensive benefits package for full-time, permanent employees, including health, dental, and vision coverage, company-paid life insurance, mental health well-being support, and company-paid short- and long-term disability.
• Paid parental leave.
• 401(k) savings plan with up to a 4% company match.
• Employee Stock Purchase Plan.
• Education assistance.
• Employee banking services and a loan discount program.
• Career development program and Employee Assistance Program.
• Wellness initiatives.
• Opportunity for growth and advancement.
• Paid training and continuous training sessions throughout the year.
• Generous paid time off and paid sick time.
• Community involvement opportunities.
• Collaborative and friendly team environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED