Deposit Operations Representative

Shore United Bank•Easton, MD

1d•Onsite

About The Position

Shore United Bank is hiring a full-time Deposit Operations Representative I to support banking operations and customer service. The role is based at Shore Bancshares Headquarters in Easton, Maryland, and involves electronic transactions, debit card services, fraud investigations, account maintenance, and related operational work. The representative helps staff and customers, researches operational issues, maintains records, and coordinates with colleagues across departments to ensure accurate and efficient service. The position is full-time, non-exempt, and scheduled Monday through Friday. The role also includes responding to inquiries and communications within established time frames, supporting new products and processes, and completing required regulatory and compliance training. Employment offers are contingent on successful pre-employment screening, including background and credit checks and verification of employment history.

Requirements

High school diploma or GED equivalent.
At least 1 year of experience successfully providing excellent customer service in a fast-paced environment.

Responsibilities

Process banking operations work, including legal-related matters, account maintenance, analysis, and electronic deposit products.
Provide basic technical assistance to bank staff on banking operations procedures and may help train new personnel.
Research issues with banking operations systems and technology and report findings.
Maintain and update records relating to banking operations.
Provide assistance in the central mail room or other banking operations units as needed.
Process, research, and track ATM and debit card matters, including fraudulent transactions; communicate with customers; balance the ATM switch; verify fee and interest reversals on disputes; and order ATM/debit cards.
Assist with customer ACH transactions, dispute research, fee and interest reversal verification, returns, and NOCs.
Handle applicable check fraud matters, including reviewing affidavits for accuracy, gathering documentation, working with other banks for reimbursement, monitoring claims, making account and general-ledger entries, and arranging timely returns of eligible items.
Respond promptly to pertinent emails and voicemails and answer incoming internal and external customer calls.
Learn the basics of Yellowhammer Fraud Detective and work EFT entries.
Assist with duties as new products and processes are introduced.
Identify opportunities to communicate affiliate products and services and refer prospective customers to appropriate personnel.
Coordinate work with department colleagues and other departments to support an efficient flow of information.
Follow workplace policies and procedures intended to prevent harassment and illegal discrimination.
Report information to the immediate supervisor as requested or on schedule, compile information as directed, and provide data to appropriate bank personnel.
Respond to inquiries from customers and bank personnel within established time frames and policies.
Assist the immediate supervisor with administrative tasks and special projects as directed.
Complete required regulatory and compliance training, including BSA, CRA, and ECOA, by deadlines and support risk management, safety, and regulatory policies and practices.