Deposit Operations Representative
About The Position
The Deposit Operations Representative serves as the primary resource for the Deposit Operations area within the Operations department. Deposit Operations oversees the maintenance of IRAs, deceased account processing, and safe deposit maintenance. The representative provides expertise and support to staff and members and serves as a subject matter expert for organizational projects. The role requires understanding applicable regulations and requirements to meet compliance standards, and reviewing and completing requests from staff and members within identified service-level expectations. This role is based at Langley Federal Credit Union’s Newport News City Center Headquarters in Newport News, Virginia, and follows a hybrid schedule. The work is performed in an indoor, climate-controlled office environment with noise levels typically ranging from quiet to moderate.
Requirements
- At least two years of experience with a financial institution.
- Ability to meet the physical requirements of the role, with reasonable accommodations available for individuals with disabilities.
Responsibilities
- Maintain IRA portfolios by processing monthly, quarterly, and annual Required Minimum Distributions, notifying members when they must begin RMDs, and completing tax form corrections for submission to the Internal Revenue Service.
- Process estate settlement matters, including deceased accounts, trust accounts, account maintenance, and disbursements following an account holder’s death.
- Act as a liaison between the credit union and surviving family members until deceased accounts are fully settled.
- Conduct periodic safe deposit box inventories, process billing, maintain hardware inventory, schedule service requests, and verify safe deposit contracts and Bank Secrecy Act compliance.
- Process loan insurance claims and post insurance payments.
- Suggest ways to expedite processes and implement changes with positive company-wide impact.
- Review and process service cases related to member requests.
- Apply and communicate knowledge of regulatory requirements, practices, and legislative changes.
- Interact professionally with peers, supervisors, vendors, and Langley employees to foster teamwork.
- Provide service to internal and external members by phone, Customer Relationship Management cases, Online Banking messaging, and email.
- Participate in continued education in accordance with applicable federal, state, and industry laws, regulations, and guidelines.
Benefits
- Affordable medical, dental, and vision plans.
- Educational assistance covering expenses such as books, lab fees, and registration costs.
- Student loan repayment support.
- Career growth opportunities.
- Paid vacation that accrues from the first day and increases with years of service, subject to a maximum cap.
- 13 paid holidays, including the employee’s birthday and the day after Thanksgiving, plus floating holidays.
- Paid sick time.
- 401(k) plan with a 6% company match and immediate vesting, with a Roth IRA option.
- Company-covered short-term and long-term disability insurance.
- Complimentary life insurance and the option to purchase additional voluntary life insurance.
- Flexible health care and dependent care benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
