Deposit Operations Representative
About The Position
The Deposit Operations Representative serves as the primary resource for Deposit Operations within the Operations department. This area oversees IRA maintenance, deceased account processing, and safe deposit maintenance. The representative provides expertise and support to staff and members, serves as a subject matter expert for organizational projects, understands applicable regulations and requirements, and completes requests within identified service-level expectations. The position is based at Langley Federal Credit Union’s Newport News City Center Headquarters in Newport News, Virginia, and follows a hybrid schedule. The role also processes loan insurance claims and payments, handles member service cases, and provides service by phone, Customer Relationship Management cases, Online Banking messaging, and email.
Requirements
- Two years of experience with a financial institution.
- Understand applicable regulations and requirements and meet compliance standards.
Responsibilities
- Maintain IRA portfolios by processing monthly, quarterly, and annual Required Minimum Distributions; notifying members when they must begin RMDs; and correcting tax forms for submission to the IRS.
- Process estate settlement matters, including deceased and trust accounts, account maintenance, and disbursements following an account holder’s death.
- Liaise with surviving family members until deceased accounts are fully settled.
- Conduct periodic safe deposit box inventories; process billing; maintain hardware inventory; schedule service requests; and verify safe deposit contracts and BSA compliance.
- Process loan insurance claims and post insurance payments.
- Suggest process improvements that expedite work and positively affect the organization.
- Review and process service cases related to member requests.
- Apply and communicate knowledge of regulatory requirements, practices, and legislative changes.
- Interact professionally with peers, supervisors, vendors, and Langley employees to foster teamwork.
- Provide service to internal and external members by phone, Customer Relationship Management cases, Online Banking messaging, and email.
- Participate in continuing education in accordance with applicable federal, state, and industry laws, regulations, and guidelines.
Benefits
- Affordable medical, dental, and vision plans.
- Educational assistance, including books, lab fees, and registration costs.
- Student loan repayment support.
- Career growth opportunities.
- Paid vacation that accrues from day one and increases with service.
- 13 paid holidays, including the employee’s birthday and the day after Thanksgiving, plus floating holidays.
- Paid sick time.
- 401(k) plan with a 6% company match, immediate vesting, and a Roth IRA option.
- Company-covered short- and long-term disability insurance.
- Complimentary life insurance and optional voluntary life insurance.
- Flexible health care and dependent care benefits.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
