Deposit Operations Associate I

EastRise Federal Credit Union • South Burlington, VT

1d • Onsite

About The Position

The Deposit Operations Associate I performs a wide range of duties related to deposit account support. This position is responsible for maintaining the integrity of information by making sure that the daily processes and tasks are completed in a timely manner with minimal errors or exceptions. The Deposit Operations Associate I is responsible for providing telephone, teams, and email support to external and internal members, fielding inquiries, and fulfilling requests.

Requirements

• Three years to five years of similar or related experience, including preparatory experience.
• A high school degree or equivalent.
• Must be at least 18 years of age.
• Favorable Background, Credit, Criminal, Bondability, and Reference Checks required.
• Embody EastRise’s Purpose, Guiding Principles and Cultural Guideposts.
• Exhibits excellent attention to detail, organization, interpersonal, and listening skills.
• Ability to work independently
• Excellent problem solving and decision-making skills.
• Must be capable of climbing / descending stairs in an emergency situation.
• Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimines, and calculators.
• Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary.
• Must be capable of regular, reliable and timely attendance.
• Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team.
• Must be able to read and carry out various written instructions and follow oral instructions.
• Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics.
• Must be able to speak clearly and deliver information in a logical and understandable sequence.
• Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public.
• Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace.
• Must be able to effectively handle multiple, simultaneous, and changing priorities.
• Must be capable of exercising highest level of discretion on both internal and external confidential matters.

Nice To Haves

• A basic understanding of rules and regulations pertaining to the process is required.

Responsibilities

• Mail Processing to include returned mail, deposits, loan payments and other member requests. This also include printing and mailing all letters and notices.
• Check processing to include RDC check review, check in clearing processing and review of items deposited through the ATM.
• ACH processing to include daily processing of ACH files and ACH origination setup and maintenance.
• Review of quality control reports to include new accounts opened, beneficiary designations, and other account maintenance.
• Ensuring the proper resolution of deceased member relationships. This will include direct communication with Estate Representatives, Trustees, surviving family members in addition to others to complete the distribution and ownership changes related to deceased member accounts.
• Provides a high level of support to internal and external teams as well as direct contact with members. Listens effectively to identify problems and provide solutions. This could result in a large number of interruptions which may require a significant amount of time to resolve. The ability to refocus attention effectively on daily tasks after disruption is required.
• Performs miscellaneous assigned tasks.
• Deposit research which includes but is not limited to check copies, check order errors, and verification of deposit completion.
• Must Comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED