Deposit Operations Associate

Texas Gulf Bank • Angleton, TX

4h • Onsite

About The Position

This full-time position provides a wide range of bookkeeping and deposit operations functions, with a strong focus on delivering exceptional service to both external customers and internal bank personnel. A key component of this role is professional verbal and written communication, especially when assisting customers with account issues through phone, email, and secure chat. Additional responsibilities include processing returned items, verifying checks on flagged accounts, handling account research and verifications, and supporting various back-office functions such as ACH disputes, tax-related holds, and death notifications. Accuracy, organization, and responsiveness are essential in this role.

Requirements

• Excellent customer service abilities
• Problem-solving abilities
• Strong organizational skills
• Ability to manage multiple priorities while meeting deadlines
• Effective communication skills, including clear and professional verbal and written interactions across multiple channels
• Ability to thoroughly and accurately assess and resolve account-related issues
• Collaborative and courteous approach with both customers and coworkers
• Ability to maintain a professional presence at all times
• Proficiency in Microsoft Word and Excel

Nice To Haves

• Experience with secure customer messaging systems (such as Banno)
• Experience with core banking systems (such as Jack Henry Silverlake)
• Previous experience in banking, bookkeeping, or deposit operations
• Additional training or experience in banking or financial services

Responsibilities

• Processing returned items
• Verifying checks on flagged accounts
• Handling account research and verifications
• Supporting various back-office functions such as ACH disputes, tax-related holds, and death notifications
• Assisting customers with account issues through phone, email, and secure chat

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED