Operations Specialist - Deposit Operations -
About The Position
The Operations Specialist effectively prioritizes internal and external requests while providing competent, courteous, and efficient customer service to internal and external customers, thereby building strong relationships between the Operations Department and the entire Bank. Through banking knowledge, this role effectively performs daily assignments and completes tasks according to current procedures with a thorough understanding of rules and regulations. The Operations Specialist compiles, processes, and reconciles data involving financial transactions as scheduled to ensure the operation of an efficient and accurate department.
Requirements
- High School Diploma or Equivalent.
- Retail banking and basic knowledge of teller functions strongly preferred
- Experience with windows applications, spreadsheets, and word processing programs
- High degree of responsiveness and flexibility in performing tasks
- Strong attention to detail
- Strong time management skills
- Ability to problem solve
- Ability to verify accuracy of data entry as compared to source documents
- Ability to manage deadlines expected of the role
Responsibilities
- Reviews various reports daily, weekly, and monthly for accuracy and proper documentation
- Processes exception items daily including NSF items, stop payments, unpostables, teller exceptions, etc.
- Prepares and mails various daily/monthly notices including, but not limited to, overdrafts, time deposits, safe deposit, etc.
- Retrieves and retains monthly ICS/CDAR Statements
- Processes and completes daily task list including unposted items, exceptions, and special handling items such as Positive Pay and Bill Pay.
- Indexes and quality controls deposit documents within the banks local storage system daily
- Verifies all new deposit accounts, customer information, and deposit maintenance ensuring accuracy and proper documentation.
- Reviews incoming ATM files daily, transmits files for processing by the designated timeframe and submits files outside of business hours as needed.
- Performs Bank mail distribution, including handling and processing returned mail
- Transmits and monitors that files are handled in a complete and timely manner daily
- Reviews and processes mobile deposits and remote capture deposits, checking for accuracy and to identify transactions that could indicate fraud.
- Assists with internal/external requests, including but not limited to, deposit corrections, returned items, and statement research requests.
- Oversees document retention for the Bank including keeping the Retention Room organized
- Assists customers in person, by telephone, by fax or by email as needed
- Performs Department filing
- Provides assistance and basic training to others
- Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies, and procedures as applicable to the position, including completion of required compliance training
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
