Deposit Operations Specialist

First Federal Savings Bank•Twin Falls, ID

20h•Onsite

About The Position

First Federal Bank is a mutual bank with over 100 years of service, driven by a culture focused on serving its members and communities. Employees engage in meaningful work and receive a comprehensive benefits package. The bank actively supports community involvement through paid community service hours and a Pay-It-Forward program, with its foundation contributing significantly to local non-profits. The Deposit Operations Specialist plays a crucial role in ensuring the accuracy, proper documentation, and regulatory compliance of all new deposit accounts, customer records, and teller transactions. This position also involves providing essential support to branch staff for system navigation, transaction processing, and account setup, while also contributing to departmental efficiency and continuous policy adherence.

Requirements

A high school diploma or equivalent.
One year of banking experience.
Basic knowledge of Microsoft Word, Excel, Outlook, and Power Point.

Nice To Haves

Two years of banking experience to include new accounts.
Intermediate knowledge of Microsoft Word, Excel, Outlook, and Power Point.

Responsibilities

Review, verify, and ensure quality control of all new deposit accounts, new customer records, and maintenance completed, to ensure accuracy, receipt of necessary documentation, and regulatory compliance.
Track missing and/or incomplete account or customer record items.
Review legal documentation to assist branch staff with understanding information presented.
Review and ensure quality control of teller transactions and supporting documentation.
Provide timely and thorough support to branch staff seeking assistance via phone, email, and Microsoft Teams to include system navigation for conducting transactions, creating customer records, maintenance, and account set up.
Perform general clerical duties and complete other department tasks, as assigned.
Make recommendations as needed to improve efficiencies & productivity.
Continually develop and maintain a working knowledge of internal policies and procedures.
Perform all job duties and maintains compliance with all banking acts, laws, and regulation as applicable to your position.
Work on special projects requested by Deposit Operations Manager.
Cross train with Deposit Operations staff to back up as needed.