Deposit Operations Specialist

First Federal Savings Bank•Twin Falls, ID

1d•Onsite

About The Position

First Federal Bank is a mutual bank that has served its members and communities for over 100 years. The company culture is driven by a desire to serve members and communities. As Idaho’s only mutual bank, it has no stockholders or majority owners, only account members. Employees receive various perks and benefits, including paid vacation, sick leave, holidays, health, dental, and vision insurance, 401(K) retirement, educational assistance, life insurance, and long-term disability insurance. Employees also get paid community service hours and can participate in the Pay-It-Forward program. The First Federal Foundation has provided over $1.4 million to local non-profits since 2003. The Deposit Operations Specialist role involves reviewing and ensuring quality control of new deposit accounts, customer records, and maintenance for accuracy and compliance. It also includes tracking missing items, assisting branch staff with legal documentation and system navigation, reviewing teller transactions, performing clerical duties, and making recommendations for efficiency improvements. The specialist must maintain knowledge of internal policies and procedures and ensure compliance with banking regulations.

Requirements

A high school diploma or equivalent.
One year of banking experience.
Basic knowledge of Microsoft Word, Excel, Outlook, and Power Point.

Nice To Haves

Two years of banking experience to include new accounts.
Intermediate knowledge of Microsoft Word, Excel, Outlook, and Power Point.

Responsibilities

Review, verify, and ensure quality control of all new deposit accounts, new customer records, and maintenance completed, to ensure accuracy, receipt of necessary documentation, and regulatory compliance.
Track missing and/or incomplete account or customer record items.
Review legal documentation to assist branch staff with understanding information presented.
Review and ensure quality control of teller transactions and supporting documentation.
Provide timely and thorough support to branch staff seeking assistance via phone, email, and Microsoft Teams to include system navigation for conducting transactions, creating customer records, maintenance, and account set up.
Perform general clerical duties and complete other department tasks, as assigned.
Make recommendations as needed to improve efficiencies & productivity.
Continually develop and maintain a working knowledge of internal policies and procedures.
Perform all job duties and maintains compliance with all banking acts, laws, and regulation as applicable to your position.
Work on special projects requested by Deposit Operations Manager.
Cross train with Deposit Operations staff to back up as needed.