Deposit Operations Analyst

American Savings Bank•Honolulu, HI

About The Position

Ensures data integrity on system applications/modules are in compliance with applicable regulations and internal controls, through report reviews, account maintenance, research and data entry. Analyzes reports and ensures file maintenance has been correctly conducted by the branches or other departments.

Requirements

Customer Service: Ability to provide excellent customer service to meet customer and teammates needs. Must be able to keep sensitive customer and Bank data confidential and secure.
Communication: Excellent verbal, written and interpersonal/customer service skills.
Organization: Excellent organization skills and attention to detail.
Computer: Proficient use of Microsoft Office applications (Word, Excel, Outlook). Demonstrated ability to learn technical and business knowledge of banking systems/applications.
Analytical: Ability to gather and interpret data and analyze results to solve problems.
Personal: Able to work effectively to meet critical deadlines amid shifting priorities and multiple demands.

Responsibilities

Promotes data integrity on system applications/modules supported by the Department through reporting, conducting transactions, and performing account maintenance on various banking and financial systems.
Performs and maintains compliance processes for government reporting, applicable regulatory requirements, and internal controls.
Completes a Suspicious Activity Report if possible suspicious activity is identified.
Reviews and analyzes reports to identify data discrepancies and correct where possible and/or escalate for action.
Conducts research on issues, conducting changes or questions during report review or file maintenance requests.
Performs transactions on Desktop Teller for services provided by Deposit Support Services
Analyzes and reviews processes/procedures and make recommendations for changes and opportunities for process improvement.
Prepares spreadsheet and charts for Management monitoring.
Prepares correspondence and legal documents to accomplish what is required per the instruction of the Legal Process Documents (Levies, garnishee summons, subpoenas, seizure warrants and temporary restraining orders).
Prepares and forwards notification letters to customers, branches, departments, attorneys, federal and state agencies, Item Processing Operations – Research, Accounting and various Loan departments.
Prepares, maintains, and monitors accurate filing and retention of documents.
Processes necessary transactions including the collection and processing of legal or other fees due to the bank as part of complying with the Legal Process Documents.
Answers inquiries via phone and email from branches, departments, and customers within established timelines.
Prepares customer correspondence.